General Manager HelpDesk @Help_Desk108

@bookingcom #terrible #CustomerServiceFail It’s impossible to get help!!! I don’t have a reservation number! I have sent at least 10 emails and messages and always get an automated response or an AI phone number. None of which assist unless you have a reservation number.

@bookingcom You’re ignoring my case after a medical emergency! Air India agreed to pay, but you’ve closed the ticket. This is unfair and unacceptable for a loyal customer. Please reopen my case and issue the refund. #CustomerSupport #RefundRequest

@bookingcom You’re ignoring my case after a medical emergency! Air India agreed to pay, but you’ve closed the ticket. This is unfair and unacceptable for a loyal customer. Please reopen my case and issue the refund. #CustomerSupport #RefundRequest

@bookingcom Thanks for ruining my trip & letting me know last minute that one of my rooms I booked for a large party over a month in advance is now not available to me anymore. $185B company btw and refuses to correct their mistake. I hope you all burn in hell

@bookingcom Buen día. Necesito su apoyo con un doble cobro en mi reserva (space center Houston) #262040817282239. He contactado a soporte técnico desde que identifique el doble cobro 15/06/2025 pero no me ofrecen solución de reembolso. Exijo una respuesta Justa como usuario.

I managed to nook a car rental without ever opening a time picker on @bookingcom because it was just right from the get-go. After entering my flight number the UI behavior reassured me I am all set. Turns out the time was 24h format not 12h format. It expired, -500 EUR for me.

@bookingcom my confirmed hotel (De Keyser Hotel Antwerp) is threatening to cancel unless I pay 4x the confirmed price — this is outrageous. Please respond to my support request urgently. #BookingDotCom #TravelStress

@bookingcom Masters of taking your money and ghosting you when it’s time to refund. Must be proud of that customer service ‘standard’.

Hey @bookingcom — what kind of scam are you running? Keeping customers’ money without service is theft, not a policy. Shame on you.

@bookingcom I’m really disappointed — I paid €179 for a booking that was never confirmed. After multiple attempts to get help, no reply so far. I had to pay €139 more upon arrival in Madrid. Please refund my payment. Thank you! RT to help me get their attention 🙏 #customerser