Rulebase (YC F24) @RulebaseHQ

Make your CX team superhuman. rulebase.co San Francisco Joined April 2024

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Y Combinator @ycombinator

2 months ago

Rulebase (@RulebaseHQ) just launched AutoQA — a real-time QA agent for financial services teams. It reviews every call, chat, and email against your QA standards and compliance profile. No more sampling. Full coverage. Congrats on the launch, @gideon_eb & @chidiwilliams__!…

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Dylan S Phillips @dylsphillips

5 months ago

🚀 Beam by @RulebaseHQ launched! The Real-Time Copilot for CX Agents "Make your agents superhuman." 🌐 rulebase.co/beam Congrats @gideon_eb & @chidiwilliams__!!

Fondo @tryfondo

5 months ago

🚀 Beam by @RulebaseHQ launched! The Real-Time Copilot for CX Agents "Make your agents superhuman." 🌐 rulebase.co/beam Congrats @gideon_eb & @chidiwilliams__!!

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Y Combinator @ycombinator

5 months ago

Beam from @RulebaseHQ makes your CX agents superhuman. It gives agents perfect recall: real-time coaching, fraud & PCI flags, and full customer context before the call even starts—so they can move faster, stay sharp, and cut AHT without cutting corners. ycombinator.com/launches/NBd-b…

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Justin Albert @justin_alb88

9 months ago

@rohanpaul_ai This 100% will become much more common given the advances & productization of voice AI applications. This exact use case is tailor-made for @gideon_eb & @chidiwilliams__ of @RulebaseHQ. Zero affiliation...just know they are building GenAI voice fraud detection capabilities.

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chidi @chidiwilliams__

10 months ago

I'd love to speak with customer services/fraud teams at fintechs. We'll work with you closely to match the risk models and scoring to your specific needs and use cases. Contact me directly at cal.com/chidi-rulebase….

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chidi @chidiwilliams__

10 months ago

After the call, we generate an in-depth report on all flagged calls for the fraud team to investigate further. In the video, I show an example of a malicious caller using a VoIP system to change a customer's details. But Radar works for many other scenarios involving attacks on…

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chidi @chidiwilliams__

10 months ago

During the call, we run a real-time analysis of voice and behavioural characteristics: - Does the call match a known fraud script? - Is the caller using stolen info to take over a customer's account? - Does the voice match a sample previously added to a watchlist?

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chidi @chidiwilliams__

10 months ago

Before the agent even answers the incoming call, we run checks on the phone number and caller network: - Has a customer called with this phone number before? - Is this number registered to a suspicious VoIP rather than a real mobile network?

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chidi @chidiwilliams__

10 months ago

Introducing Radar, @RulebaseHQ's fraud copilot for customer service teams: Radar integrates with your customer service tools, such as Zendesk and Intercom, to provide agents with real-time fraud risk information before, during, and after incoming conversations.

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Fondo @tryfondo

10 months ago

🚀 @RulebaseHQ launched! The Voice Fraud Defense System for Financial Services "Rulebase's voice fraud detection platform helps businesses identify and block malicious voice calls, including account takeovers, impersonations, and voice clones." 🌐 rulebase.co 🎙️…

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Gideon @gideon_eb

10 months ago

We ran an experiment last week👨‍🔬 . A key part of what we do @RulebaseHQ is run voice phishing simulations to strengthen defenses against bad actors targeting employees. So, we thought, what better way to test our platform than by phishing some of the best builders in the world.…

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Rulebase (YC F24) @RulebaseHQ

10 months ago

Forgive us @garrytan

Gideon @gideon_eb

10 months ago

Forgive us @garrytan

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Gideon @gideon_eb

10 months ago

Excited to be sharing what we have been working on @RulebaseHQ. More to come.

Y Combinator @ycombinator

10 months ago

Excited to be sharing what we have been working on @RulebaseHQ. More to come.

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Y Combinator @ycombinator

10 months ago

YC F24's @RulebaseHQ builds AI-driven fraud detection models to prevent account takeovers and voice phishing for fintechs and banks. They also run voice phishing simulations to train employees against bad actors. ycombinator.com/launches/MBR-r… Congrats on the launch, @gideon_eb +…

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Gideon @gideon_eb

11 months ago

This is likely the most critical issue I will ever work on: we're developing AI voice agents specifically designed to penetrate your business. In the 🧵 below, I explain why we believe this is the most undervalued black swan problem that businesses have underpriced.

Rulebase (YC F24) @RulebaseHQ

11 months ago

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Rulebase (YC F24) @RulebaseHQ

11 months ago

If you are a CISO or security leader within your company and would like to protect your business and employees, we’d love to talk and share more - you can schedule it at rulebase.co.

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Rulebase (YC F24) @RulebaseHQ

11 months ago

Introducing Sentinel X, an advanced voice ai agent designed to attack your business. It impersonates and manipulates your employees using social engineering, help companies build defenses against malicious AI actors and successful attack vectors.