Keith Thompson Manager British Airways @thompsonkeith_
Joined March 2024-
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Georgie @georgiendirangu
49K Followers 2K Following Seasoned communicator 🎙️ | #georgiehosts 🌎 Contribuer au monde de demain, une idée à la fois.@British_Airways thieving lying scumbags. Cancel flights, refuse refunds & string you along with stupid apology! As they run off with your money!😡😡😡
. @British_Airways my last 4 flights have been cancelled with no notice, and today I’m in an exit seat that cost me £12 that is not an exit seat. Leather seats doesn’t justify your premium price when your reliability is worse than @Ryanair. We’re done - it’s not me, it’s you.
@British_Airways #britishairways Refuse to refund via customer relations 🤔 despite promises made by customer advisor. Is this a scam or breach of trading standards?!
@manager10954 I’ve tried all Reference numbers as they are different and none of them work so like the last 3 times I will go to First class check in and the staff on the desk will tell me that I have no booking. Even thou I have the emails from both @AmericanAir and @British_Airways
@British_Airways when a refund is issued to one person for two passengers who experienced delays, will the payment come altogether or as two separate payments? Email from customer relations said bank transfer had been requested for £520 but only £258 deposited into my bank
@British_Airways would it be possible to actually speak to someone regarding missing Avios and tier points from a recent holiday as opposed to you sending me numerous text messages saying to claim online using an online form which doesn’t actually work
Hi @British_Airways I´m unable to check in through the app or web. Got a flight tomorrow - could you help ?
@British_Airways It hasn’t been resolved 😭😭😭. Your customer service agent told us to go to the airport for rebooking
@britishairways I am having issues with your app, your phone lines and your website. Can't log in into the app although I am logged into the website on my laptop and when I try to reach out, the lines are busier than usual and you hang up on me. Any ETA to solve this one?
@British_Airways I am still waiting for a response to my claim for travel disruption from July 2023…. When will I get a response? Tried the chat bot!
@British_Airways - You have cancelled my flight from Zurich to London tonight. Then you tell me to login to see options / rebooking / refunding your website is down. Be better
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