123 Reg Help @123regHelp

Here to help with @123reg queries. Monitored 9am-5pm Monday to Friday. For our support contact methods please see https://t.co/X12jNGcMKh Joined April 2011

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123 Reg Help @123regHelp

4 years ago

We're receiving reports of a phishing email subjected "Your account has been temporarly suspended" Please be aware of this email and do not click any links. For more information, please check out our status page: 123-status.co.uk

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123 Reg Help @123regHelp

4 years ago

Some customers may encounter difficulties accessing their 123 Reg Control Panel and Webmail service. Our investigation concludes that you may wish to check if your Internet service provider is encountering any connection difficulties on some websites.

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123 Reg Help @123regHelp

4 years ago

Some customers may experience delays receiving emails via Webmail or other email clients. We are looking into this issue and hope to have it resolved as soon as possible. We apologise for any inconvenience this may cause and thank you for your patience.

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123 Reg Help @123regHelp

4 years ago

We are currently experiencing issues with the 123 Reg website. Products and services are not affected. We are currently investigating this issue as a matter of urgency. We apologise for this inconvenience and thank you for your patience.

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123 Reg Help @123regHelp

4 years ago

There are some customers who are reporting issues when using email clients such as Outlook & Apple Mail. We are looking into this and hope to have it resolved as soon as possible. Please note, it is still possible to send emails using our Webmail webmail.123-reg.co.uk/login/

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123 Reg Help @123regHelp

5 years ago

Our engineers have now resolved the incident with email clients. If you are still experiencing issues, please contact our Care team: 123-reg.co.uk/contact/. We apologise for any inconvenience this may have caused.

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123 Reg Help @123regHelp

5 years ago

We're currently experiencing issues sending emails using Apple mail and Outlook email clients. We are looking into this and hope to have it resolved as soon as possible. Please note, it is still possible to send emails using our webmail webmail.123-reg.co.uk/login/

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123 Reg Help @123regHelp

5 years ago

We're receiving reports of a phishing email with the subject “Domain awaiting renewal” Please be aware of this email and do not click any links. For more information, please get in touch with our Care Team via Telephone, Ticket or Live Chat: 123-reg.co.uk/contact/

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123 Reg Help @123regHelp

5 years ago

We can confirm that this issue has now been resolved. Customers should be advised that there may be short delay as the email received earlier today is processing through a queue. We apologize again for any inconvenience caused.

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123 Reg Help @123regHelp

5 years ago

Some customers may experience intermittent issues when logging into webmail and receiving email. All unreceived mail will be queued. Our engineers are working to resolve the underlying issues and we apologise for any inconvenience this causes. More info: 123-status.co.uk

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123 Reg Help @123regHelp

5 years ago

We have received reports that some customers are unable to log into webmail at present. Our engineers are aware and looking into the underlying issues. We apologise for any inconvenience this causes. For more info please go to: 123-status.co.uk

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123 Reg Help @123regHelp

6 years ago

The issues relating to the control panel should now be fixed. Any further issues, just let us know and we will investigate.

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123 Reg Help @123regHelp

6 years ago

Some customers may experience issues with the Control Panel. Accounts can still be accessed via FTP credentials.

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123 Reg Help @123regHelp

6 years ago

If you’re still having issues connecting to your email account this afternoon, please reset your password and log back in. This should give you access to your email.

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123 Reg Help @123regHelp

6 years ago

All affected mailboxes are now accessible and should work as expected. We are currently having a few intermittent issues with log ins for some customers. These are being taken care of as we speak.

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123 Reg Help @123regHelp

6 years ago

All affected mailboxes are now accessible and should work as expected. In very few cases customers may still experience delays in either their mailboxes populating with email or messages delivery, but these are being taken care of as we speak.

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123 Reg Help @123regHelp

6 years ago

To confirm, all emails are queued and will be delivered as soon as the platform restoration has completed. We apologise again for the inconvenience caused.

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123 Reg Help @123regHelp

6 years ago

Customers may still experience delays in email delivery and we expect this to be resolved in the next 2 hours. We are 85% complete.

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123 Reg Help @123regHelp

6 years ago

Some customers may still experience delays in email delivery and we expect this to be resolved within the next few hours. By our current estimates, the remaining mailboxes that can’t be accessed will be up again in the next 3 hours.