ASU Experience Center @ASUHelpCenter

Give us a call 24x7 at 855-278-5080. We can assist with questions related to IT, financial aid, parking services, student accounts and many more. Joined May 2016

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: We’re happy to report that Zoom Phone is now functioning as expected for all community members. We thank you for your continued patience today.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Update: We are receiving reports that outbound calls are now encountering the same error as inbound calls. Operations teams have been able to identify the origin of both issues and are working diligently to implement a fix. Thank you for your patience.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: At 8:30 a.m., MST, ASU Zoom Phone users began receiving an error message when trying to receive inbound calls from an external number. Internal calls made between ASU Zoom Phone numbers are working as expected. We are working diligently to resolve this issue.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Operations teams were notified of Zoom Phone issues beginning around 8:30 a.m., MST. We are actively investigating the matter and will inform the community as soon as more details are available.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Reminder: The ASU Library will is starting maintenance on various services from May 15-19, 2023. Some access including authentication systems may be intermittently inaccessible during this time. For extended issues, please submit a suppor… lib.asu.edu/systems/help.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: The ASU Library will be performing maintenance on various services during the week of May 15-19, 2023. Some access including authentication systems may be intermittently inaccessible during this time. For extended issues, please submit a … lib.asu.edu/systems/help.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Resolved: graduate students are now able to view their Interactive Plan of Study (iPOS) in My ASU. Any students who are still unable to see their iPOS should log out of My ASU and log back in. We appreciate your patience today.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: At 2:40 p.m., MST, ASU was made aware that graduate students can not view their Interactive Plan of Study (iPOS) in My ASU. We apologize for this inconvenience and are working diligently toward a resolution. We will continue to update the community as details bec…

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: ASU Faculty became unable to access their Faculty view in MyASU, preventing them from inputting grades. This error has since been resolved. Faculty who are still unable to access their Faculty view in My ASU should log out of My ASU and log back in.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: We’re happy to report that the integration app for Adobe Sign is now functioning as expected. We thank you for your continued patience today.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: At this time, the Adobe Sign Integration Web Application is experiencing an outage affecting users. The issue is currently being investigated. We apologize for the inconvenience.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Microsoft has resolved the issue that caused O365 apps to have longer than usual load times. Thank you for your patience.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Microsoft is reporting an issue with some O365 services and are investigating. We will continue to monitor the issue and will update the community as more information becomes available.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: As of 9:00 a.m. MST, our teams have resolved the issue preventing the use of Print Anywhere services. Access is now restored for all community members. Thank you again for your patience today.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Beginning around 8:00 a.m. MST, our teams began receiving reports of ASU community members being unable to print or upload documents via Print Anywhere. We are currently investigating the root cause of this issue. We appreciate your patience as we work towards re…

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Microsoft has resolved the error preventing Outlook users from accessing public folders. Access is now restored for all community members as of 10:30 MST. Thank you again for your patience. We will continue to monitor throughout the day.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Microsoft has initiated the deployment of their fix for the ongoing public folder issue. The fix should reach the majority of Outlook users by 5:00 P.M., MST. Some users may continue to have issues until this fix is completely rolled out. Thank you for your conti…

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Update: Microsoft is expected to have the deployment of their fix initiated by 11 a.m. PST today. Some users are expected to continue to have issues accessing public folders until that fix is completely rolled out. We thank you for your continued patience.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Microsoft has finished validating the fix that corrects the issue preventing some users from accessing public folders and is preparing to start the deployment process. They anticipate the deployment to initiate by their next scheduled update.

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ASU Experience Center @ASUHelpCenter

2 years ago

asuoutages: Microsoft is continuing to troubleshoot the current issue affecting community members' ability to access public folders in Outlook. Thank you for your continued patience as solutions are developed and implemented.