Andrea P. Howe @AndreaPHowe
Co-author w/ @CharlesHGreen of The Trusted Advisor Fieldbook (Wiley, 2012). Creator, The Get Real Project. Mosaic artist on the side; dance enthusiast. thegetrealproject.com Washington DC USA Joined May 2009-
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As an aspiring #trustedadvisor, you generally pick up on your clients' subtle cues, and you know not to ignore them. Or do you? goo.gl/kXkrXS #getreal #communication
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You CAN tune into others and adjust your approach without compromising your integrity. dld.bz/fyUaf #getreal
Sometimes the most important reminders are just plain fundamental ones that help us do the basics really well. thegetrealproject.com/2019/03/back-t… #getreal
Like static on a radio station, that little internal voice interferes with our ability to tune in. thegetrealproject.com/2008/11/httptr… #listening
Do you ever succumb to the self-orientation trap? blogs.richardson.com/2013/08/16/fou… #salesprocess #sales
Weekly Tip 252: The story of Harold, a client for life thegetrealproject.com/2019/07/the-st… #getreal #relationships
Most services professionals tie their value to their expertise. While that makes sense, it'll stop you short if you're aiming to be a trusted advisor. goo.gl/LFWq1C #getreal
The right question at the right time for the right reasons can be a stroke of brilliance that truly helps your client. dld.bz/hbHxW #getreal
Omnicom's Unit7 offers a compelling example. goo.gl/63dGmT #getreal
Why is being right a lot of the time a problem? dld.bz/eKKpp #getreal #trustedadvisor
Want to create a trust-based culture? Get qualitative feedback. Interview clients, talk to vendors, and make it safe for employees to be candid about their experience of the organization. thegetrealproject.com/2019/03/your-t… #getreal
This week's challenge: Focus on being empathic in all your interactions. Easier said than done. dld.bz/ehpPY
Key lessons on how NOT to build #trust--as exemplified with a recent banking experience. dld.bz/fUxCb #getreal
Remember that your impatience is a big red flag signaling your own high self-orientation, so do what's needed to manage that. thegetrealproject.com/2019/05/three-… #getreal
If a client is grieving, speak the #truth. Be willing to acknowledge that things are not OK. dld.bz/dGSRv
See the benefit of OOMs but not wanting to have way too many impersonal auto-replies? Here are some ways to turn obstacle into opportunity: dld.bz/hah2n #getreal #communication #relationships
Stop trying to be the know-it-all #salesperson. blogs.richardson.com/2013/08/20/the… #sales #trust
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