Artix Support @ArtixSupport

We are the Artix Player Support team. Our DMs are off until further notice. You can always contact us via our website: https://t.co/euqPw7GD1B. Thank you! support.artix.com Tampa, FL @ the Secret Underground Lab Joined August 2017

Tweets

1K
Followers

5K
Following

34
Likes

486

Artix Support @ArtixSupport

3 years ago

ATTENTION - Due to Hurricane Ian affecting Florida as early as 9/27/22, Artix Support tickets for all games and HeroMart will be delayed until all team members are able to safely access the Internet again. We appreciate your patience and understanding due to this, thank you!

12 17 65 0 2

Nythera @Nythera_AE

3 years ago

Hello everyone! This is a friendly reminder - if you need to contact @ArtixSupport, please do not spam your ticket, update it multiple times or open multiple tickets as this causes delay and confusion on our part and prevents us from responding to you as a soon as we can. Thanks!

1 22 47 0 0

Alina @Alina_AE

4 years ago

HeroMart holiday skeleton crew + shipping/processing updates. Read the full post in the Design Notes at artix.com/posts/HM-28Dec…

7 11 41 0 1

Download Image

Artix Support @ArtixSupport

4 years ago

Hello all! Artix Support will be off for the holidays from the 24-26th to spend time with our families. Tickets will be responded to again starting on the 27th. Happy Holidays and THANK YOU so much for your patience and support! Stay safe out there! <3

9 36 113 0 1

Rellik_AE @AeRellik

4 years ago

For clarity, the calendars are now in stock and pre-orders are now processing!

[🔴] Artix Krieger @ArtixKrieger

4 years ago

For clarity, the calendars are now in stock and pre-orders are now processing!

11 21 88 0 1

Download Image

4 10 31 0 1

Nythera @Nythera_AE

4 years ago

For any Dungeons & Doomknights Kickstarter backers - BackerKit will be unavailable for approximately one hour on Wednesday, Dec 15th from 5:00pm PT. Thank you!

0 11 31 0 0

Nythera @Nythera_AE

4 years ago

Hello everyone! This is just a reminder that if you have an account or payment issue and then choose to respond to your support ticket in a disrespectful and inappropriate manner, then we may not be able to assist you further. We don't tolerate abuse for any reason. Thank you! <3

19 35 134 0 1

Alina @Alina_AE

4 years ago

We have received reports that some upgrades made using DragonPay are not being awarded. We are investigating this issue now and will update everyone as soon as more information is available. AQ.com

10 12 59 0 1

Download Image

Nythera @Nythera_AE

4 years ago

Hello! A PSA regarding Artix Points Gift Certificates as the holiday season is here! You DO NOT need access to someone's account if you want to give them a gift certificate. All you need to give them is the gift code emailed to you after you make your purchase. Thank you!

7 27 75 0 0

Artix Support @ArtixSupport

4 years ago

Hello everyone! Please read the Design Notes regarding the free ACs 13th Birthday gift - aq.com/gamedesignnote…. The ACs will begin awarding on October 8th. They have not started yet, please be patient. Thank you!

2 13 31 0 0

Artix Support @ArtixSupport

4 years ago

Hello! Check out this great video by @GoldRavenAE for questions about AQ3D bans: youtube.com/watch?v=O1CCaM….

3 4 8 0 0

Artix Support @ArtixSupport

5 years ago

Want to help keep AQWorlds safe and fun? Apply to be a moderator today! - aq.com/gamedesignnote…

7 9 21 0 0

Artix Support @ArtixSupport

5 years ago

Hello everyone! We just wanted to remind players this holiday season that any abuse toward our team or any staff is absolutely not tolerated for any reason. We understand sometimes issues can be frustrating, but it is never okay to use profanity or threats. Thank you!

10 27 118 0 0

Nythera @Nythera_AE

5 years ago

This is friendly reminder that HeroMart is still experiencing delays due to the COVID-19 pandemic, here is more info - heromart.myshopify.com/pages/covid19. These delays can happen on our end, with USPS/UPS Innovations, customs and/or your local post office. Please be patient! Thank you!

17 13 38 0 1

Artix Support @ArtixSupport

5 years ago

Dear Players! Zohrah really would like you all to read this: aq.com/lore/guides/pr… Undo is not a refund. Please use the correct form! Thank you!

5 5 21 0 0

Alina @Alina_AE

5 years ago

Have you downloaded the Artix Games Launcher yet? If not, now's the time! Adobe is dropping Flash Player support at the end of the year, but the Artix Games Launcher lets you log in and play just like you always have, no browser plug-in needed. artix.com/downloads/arti…

35 39 174 0 0

Download Image

Glisel the Glamorous @AeGlisel

5 years ago

AQ3D Players, We are investigating the issue with DC promotion. All DC purchases made during this time will have the bonus applied properly once the issue is resolved. Thank you for your reports and your patience.

6 8 25 0 0

Download Image

Nythera @Nythera_AE

5 years ago

ATTENTION - we have had a scam reported where some players are selling Artix Points Gift Certificates for a lower price. Then the GCs are reported as fraud. Please DO NOT purchase GCs from anyone, they are ONLY sold legit here: portal.battleon.com/store/points/b….

9 52 129 0 0

Alina @Alina_AE

5 years ago

We are experiencing some outage issues along with other sites (like Discord). We will be back up as soon as possible.

19 23 170 0 0

Nythera @Nythera_AE

5 years ago

Hello all! Please remember when you are contacting @ArtixSupport that you don't send us things like: a picture of your driver's license, school/personal ID card, birth certificate, credit card information, etc. We would never ask you for this kind of info! Thank you!