Assist Digital @AssistCRM
Benvenuti sul canale di Assist Digital. Con il cliente sempre al centro, utilizziamo tecnologie innovative e sperimentali per trasformare i processi di CRM. assistdigital.com Milano, Roma Joined December 2009-
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Al #DigitalTalks bello scambio di esperienze tra i panelist sulle diverse modalità di approccio alla #MarketingAutomation A bordo: #EniGasELuce #Fastweb #Pirelli #MasterCard #Sky #ThinkDigitalThinkAssist
Forrester prevede 23 bilion di investimenti in marketing per il 2019. Quanti di questi saranno destinati alle piattaforme di#MarketingAutomation? #ThinkDigitalThinkAssist #DigitalTalks
“Make yourself heard, you have an impact on other people’s lives” #InspiringFifty #InspiringFifty2018Italy
"Crediamo nel bisogno di role model nel mondo della #tecnologia" @bcominelli @microsoftitalia #InspiringFifty #InspiringFifty2018Italy
Tra le #InspiringFifty2018Italy anche la nostra CEO @FrancescaG ! #ThinkDigitalThinkAssist
Tra le #InspiringFifty2018Italy anche la nostra CEO @FrancescaG ! #ThinkDigitalThinkAssist
How do you imagine the #retail experience of the future? Our #workshop, organized with @HuaweiEBGItalia, helped @adidas reinvent their in-store experience providing the participants with useful insights about the next retail trends. Here's what happened! #ThinkDigitalThinkAssist
Ivan Colombo @AssistCRM "tecnologia è pronta, il problema principale è che le aziende non hanno adeguato i modelli organizzativi per sfruttare le capability tecnologiche. Necessarie skills variegate" #OCX18
Luca Petroni at #HCE2018: "We share with @Huawei the same interest in crucial fields: #robotic process automation, robotic #ContactCenter, #SmartCities. That's why we need to strengthen our collaboration in order to offer our customers a real #optichannel experience". #DigitALL
Luca Petroni at #HCE2018: "Alone we swim like little fishes in a big competitive digital ocean. That's why partnerships are fundamental for us, like the one with @Huawei." #DigitALL #AI #ThinkDigitalThinkAssist
Luca Petroni, our Head of Digital Strategy and Design at #HCE2018: "As Assist Digital, we have developed a strong #AI competence center to design and deliver effective customer experiences through automatic channels". #DigitALL #ThinkDigitalThinkAssist
Great news from #HCE2018 in #Rome: Luca Petroni, our Head of Digital Strategy and Design, will be on stage tomorrow at 2.15 pm to share our vision and experience about #AI strategy. Don't miss his keynote speech! #Digitall #ThinkDigitalThinkAssist
Great news from #HCE2018 in #Rome: Luca Petroni, our Head of Digital Strategy and Design, will be on stage tomorrow at 2.15 pm to share our vision and experience about #AI strategy. Don't miss his keynote speech! #Digitall #ThinkDigitalThinkAssist
Our CEO @FrancescaG : for the future of IVR we need a design culture that brings together 3 different ingredients: technology, experimentation, omnichannel. #IVR #workshopIVR #ArtificialIntelligence #ThinkDigitalThinkAssist
Our CEO @FrancescaG suggests a keyword in conclusion of today's workshop, #dynamism: technological acceleration of #AI, organizational development, evolution of skills and constant change of customers themselves. #IVR #workshopIVR #ArtificialIntelligence #ThinkDigitlThinkAssist
Luca Petroni, our Head of Digital Strategy and Design: 90% of IVRs in Italy has a female voice. But even this choice can serve to "color" an IVR, mixing male and female voices to characterize different topics. #IVR #ArtificialIntelligence #workshopIVR #ThinkDigitalThinkAssist
#UserCenteredDesign of a good IVR in 6⃣ steps: ➡️information design ➡️design and labeling ➡️tone of voice ➡️proactivity ➡️customization ➡️blending #IVR #ArtificialIntelligence #workshopIVR #ThinkDigitalThinkAssist
What is the role of #design in redefining the #IVR experience? Luca Petroni, our Head of Digital Strategy and Design, and Marzia Battaglia, Senior UX Designer, about how to design it user-centered! #usercentereddesign #IVR #AI #workshopIVR #ThinkDigitalThinkAssist
Il nostro COO Gennaro Bisesti al panel "La trasformazione digitale dell'#IVR: l'esperienza di grandi aziende a confronto" @AssistCRM #aprovadifuturo #workshopIVR #ThinkDigitalThinkAssist
.@marcopalmonari : The 4⃣ ingredients of a #ConversationalIVR: ➡️automation strategy ➡️design of automation logics based on the chosen technology ➡️"best of breed" technology ➡️evolutionary maintenance #IVR #ArtificialIntelligence #workshopIVR #ThinkDigitalThinkAssist
The AI technologies available today were unthinkable a just few years ago. Speech recognition systems have now reached 95% of "word accuracy". #IVR #AI #workshopIVR #ThinkDigitalThinkAssist
Our Head of AI Solutions @marcopalmonari: Vocal #IVR and technological solutions compared, what does the market offer today? #IVR #workshopIVR #ThinkDigitalThinkAssist
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