Citizens Advice Post and Telecoms @CABPost
Post and Telecoms policy team @Citizensadvice. We're also the statutory watchdog for postal consumers. RTs don't mean we agree. citizensadvice.org.uk/about-us/polic… London Joined July 2014-
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It was good to talk with the @OxfordCAB team recently about all the amazing work they do supporting local people with specialised advice. We discussed our shared work in supporting people facing the cost-of-living crisis, and holding Royal Mail to account.
Royal Mail is asking to reduce its deliveries at a time when people are already struggling with late post and an unreliable service. With @Ofcom reviewing @RoyalMail’s legal requirements, it must prioritise users’ needs - not just the company’s bottom line ⤵️
Royal Mail is asking to reduce its deliveries at a time when people are already struggling with late post and an unreliable service. With @Ofcom reviewing @RoyalMail’s legal requirements, it must prioritise users’ needs - not just the company’s bottom line ⤵️
Delighted to drop in and support @CitizensAdvice Address and Collect campaign. ✉️ People experiencing homelessness can often struggle to receive post because they may have no fixed address, which can stop them getting the services and support they most need.
Beat the stamp price hikes… moneysavingexpert.com/news/2023/09/r… #MartinLewis
5 years. 5 years we've been raising the problem of post exclusion, and it's only gotten worse. Everyone deserves equal access to post ⤵️ citizensadvice.org.uk/policy/publica…
📊 Join our next Data Insights event on 18 March. We'll discuss what clues the Spring budget can give us about what the main political parties will focus their election campaigns on. Sign up for free here ⤵️ shorturl.at/hjwNR
Very proud of the @CitizensAdvice team who've been banging the drum on debt fees alongside many others. That £90 fee is unaffordable for many and ends up driving people towards some of the worst vultures in the industry. Great report on it here: citizensadvice.org.uk/Global/Citizen…
I see @RoyalMail has another late Friday afternoon announcement: 🔴 1st class stamps now cost almost 100% more than just 5 years ago 📈 🔴 Yet the company has failed to deliver for consumer for nearly half a decade 🔴 4th price hikes in just 2 yrs bbc.co.uk/news/business-…
Beth Foley from @CitizensAdvice talked to Panorama about the serious harm delays cause for our clients⤵️ Late bills, benefit decisions and hospital appointment letters. Royal Mail hasn't delivered for nearly half a decade yet prices have almost doubled📈
Beth Foley from @CitizensAdvice talked to Panorama about the serious harm delays cause for our clients⤵️ Late bills, benefit decisions and hospital appointment letters. Royal Mail hasn't delivered for nearly half a decade yet prices have almost doubled📈
@cwitso @CitizensAdvice Our household have already had two pretty bad experiences from late post already this year: - An insurance renewal notification arrived after our insurance had ended - An late payment water bill notice that arrived before the original bill ever surfaced
This morning’s @BBCBreakfast investigation backs up @CitizensAdvice research that found people of colour are charged 40% more for car insurance. With such huge, unexplained difference it’s a key test for the new @FCA Consumer Duty to ensure fair treatment bbc.co.uk/news/business-…
Late post has real consequences - at @CitizensAdvice we continue to support clients who've missed bills, benefit decisions and hospital letters because of Royal Mail delays. Brighton was the second hardest hit area last quarter - only 51.5% of 1st class post delivered on time!
Late post has real consequences - at @CitizensAdvice we continue to support clients who've missed bills, benefit decisions and hospital letters because of Royal Mail delays. Brighton was the second hardest hit area last quarter - only 51.5% of 1st class post delivered on time!
Powerful story from @fsb_policy. At @CitizensAdvice we found 1 in 4 were hit by delays in Dec/Jan. 66% of those received no letters for at least one week. People already wait too long for their post, cutting delivery days in half won't fix the issue.
Powerful story from @fsb_policy. At @CitizensAdvice we found 1 in 4 were hit by delays in Dec/Jan. 66% of those received no letters for at least one week. People already wait too long for their post, cutting delivery days in half won't fix the issue.
So frustrating to see long standing issues for consumers in Oxford. Only half of 1st class post delivered on time in Oxford in the last quarter. At @CitizensAdvice we continue to help clients who come to us about delays. People miss bills, benefits decisions, hospital letters etc
So frustrating to see long standing issues for consumers in Oxford. Only half of 1st class post delivered on time in Oxford in the last quarter. At @CitizensAdvice we continue to help clients who come to us about delays. People miss bills, benefits decisions, hospital letters etc
Healthwatch and other organisations representing patients and NHS leaders express concerns over Royal Mail plans to delay bulk mail of NHS appointment letters from two days to three days. Read our full letter to find out more. healthwatch.co.uk/response/2024-… #NHS #RoyalMail
Really interesting report out today from @HLIndustryCom. Great to see evidence from @CitizensAdvice taken on board re. the need for a properly funded, independent consumer champion for mobile and broadband. committees.parliament.uk/committee/517/…
Last year I gave evidence to a Lords inquiry on UK regulators. I spoke about how the consumer voice isn't always heard by industry or their regulators. Delighted to see our recommendation taken up on seeing statutory advocates set up in key markets like telco. @HLIndustryCom
Royal Mail hasn't hit its targets in half a decade - any changes to the USO should be guaranteeing an excellent service, not Royal Mail's bottom line. bbc.co.uk/news/business-…
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