Ends @ClosureExp
Over generations society has lost touch with closure. Critically impacting products, services and digital. - Book out on Amazon. https://t.co/HXqYl6KCat closureexperiences.com London, England Joined September 2013-
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Divorce Parties - “It shows you’re ready to embrace the next stage of your life and talk openly about what happened ... [and] celebrate the fact that you took action to end something that wasn’t working for you,” #Ends theguardian.com/lifeandstyle/2…
Fogcam ends ;( World's oldest webcam. bbc.com/news/technolog…
Why do we ignore the end of the customer lifecycle when building personas? asks @mrmacleod ow.ly/uG6v30oTWBg #marketing #custexp #CX
Wow! @mrmacleod discusses an often overlooked area of designing in the age of digitization, consumer end experiences. I look forward to incorporating this more holistic approach into my designs. #designthinking #humancentereddesign #Webexperiences #design link.medium.com/ZoTXuA7deX
Closure experiences: The importance of endings in the consumer lifecycle, by @mrmacleod ow.ly/RgEF30oBTcR #custexp #CX #custserv
The latest Ends article. @Adobe blog “The beginning is broken from the end. In its wake, consumption’s ills have grown. Across business sectors, we see the fallout of bad endings” Why You Should Design an Ending for Your Experience #Design #Ends theblog.adobe.com/user-offboardi…
Domino's offered Russians a lifetime of pizza if they got tattoos of the company's logo — and then it had to end the offer because too many people got inked businessinsider.com/dominos-free-p… via @BusinessInsider
BBC News - Bucket list for Finn, the Vermont dog dying of cancer bbc.com/news/world-us-…
Forced End of life. Smart home stupidity gerritniezen.com/smart-home-stu…
#canvasconf speaker @mrmacleod has launched the world's first #customer ending #business andEnd. focusing on #designing and delivering ends to improve the #consumer #experience. Take a look 👉 buff.ly/2M2gvZF
Me: GDPR…aargh! You: Joe! Stop. Please. Me: But, I have done all this work about endings and GDPR…aargh! closureexperiences.com/gdpr/ You: OK. Maybe I'll take a look, after ending these services due to GDPR waking me from my indifference to data. Me: Great! Re-Tweet if U like!
One of the first aircrafts to be designed with obsolescence in mind. airlines.iata.org/analysis/end-o…
GDPR...aargh! Consent and consent removal. Part 2/4 Considers the brand experience of endings, how the apparel sector gains from closure experiences, and how changes in consumerism will see the old school data hoarders die. closureexperiences.com/blog/2018/3/19…
Ends. Why they are critical to improving consumption. How many services have you started, designed, launched and built a customer base for? Do you have the same passion for ending them appropriately? - bit.ly/SDGC17playlist #servicedesign #sdgc17 with @mrmacleod
Speaking at SustainableUX this Thursday. Its a Free / Online conference. A great line up. 9:00-17:00 EST / 15:00-23:00 CET / 14:00-22:00 GMT Watch online. Get a ticket. sustainableux.com
Why are we so bad at finishing what we start? Can designing ends as carefully as we design beginnings help us solve society’s biggest challenges? @mrmacleod thinks so. @SustainableUX #sustainableUX sustainableux.com/talks/2018/mac…
Apple is largely regarded as the best in class for consumer experience. Yet it fails at providing an Off-Boarding experience to its consumers. In this article I highlight the missed opportunity in Ends! And make suggestions on how it can be improved. closureexperiences.com/tools-and-exam…
Spent last 6 weeks @hyperisland with @JennyTheolin. Setting brief around tech Ends / off-boarding. Great seeing the class of 30+ students take on ideas around endings. Some even implemented own company off-boarding experiences. Massive thanks to Jenny and Hyper Island.
We are looking for 2 UX design interns to join our team at Logitech Switzerland for a 6month (properly paid) internship starting feb/march 2018. Please get in touch or share this if you know someone who might be interested. Merci
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Why do we ignore the end of the customer lifecycle when building personas? asks @mrmacleod ow.ly/uG6v30oTWBg #marketing #custexp #CX
Wow! @mrmacleod discusses an often overlooked area of designing in the age of digitization, consumer end experiences. I look forward to incorporating this more holistic approach into my designs. #designthinking #humancentereddesign #Webexperiences #design link.medium.com/ZoTXuA7deX
8am: “Drop by again anytime!” 6pm (same day): “let’s get this relationship back on track... are you sure...? Remember all those great times... Every day you wait is another day you wont get back.”
My guess is that the writers designed this to have a 30 or 60 day gap - but Now TV have recently ran GoT - which must have had a huge subscriber increase then decrease. A desperate PO is probably desperately fiddling with the marketing email configuration.
Closure experiences: The importance of endings in the consumer lifecycle, by @mrmacleod ow.ly/RgEF30oBTcR #custexp #CX #custserv
Feeling the sentiment of @ClosureExp on the importance having GOOD closure UX as a product or service. Trying to cancel an expensive @WSJ digital subscription...have to go through a strenuous automated phone call, then wait for an operator who KEEPS TRYING TO SELL. Never again.
Fantastic session yesterday at Leaders in Change at Capital One in Shoreditch. Great crowd. Super interesting discussion. And everyone got a book to take away. Massive thanks to @FutureheadsUK for inviting me to this great event.
#canvasconf speaker @mrmacleod has launched the world's first #customer ending #business andEnd. focusing on #designing and delivering ends to improve the #consumer #experience. Take a look 👉 buff.ly/2M2gvZF
I like these little conundrums on the back of pizzas. I always know the answer, it’s 8 mins.
Hello @msimanchester where is the quote in white from? I’d like to use it and want to credit-or was it written by the #mosi team? It’s great 🤗
We've worked with Clas Ohlson to develop an app that helps you easily connect your home--even appliances that aren't 'smart'--with just a Wifi Smart Plug and your smartphone. The plug is in Clas Ohlson stores this week. Pick one up, get the app, and let us know what you think!
Great lineup @SustainableUX Talks start in 3hrs… @amybphd @KristinaCheek @_asopki @stargould @journeyinnovate @markusgrupp @lisaychuang @okhareem @flowbohl @aansari86 @thomas_wendt @ericadeefox @mrchrisadams JAMES @JC_UX JEN @jbriselli JENN @jennschlick sustainableux.com/tickets/
Massive thanks to the hosts of @SustainableUX for yesterday’s conference. JAMES CHRISTIE @JC_UX JEN BRISELLI @jbriselli JENN SCHLICK @jennschlick Super inspirational. We all appreciate the effort it takes to organise. Thanks!
IN RETROSPECT, WITH HINDSIGHT – END. Delighted to be published on @NileSays this week. Short article outlining reflection and why its such an important emotion at off-boarding. #Ends @ClosureExp nilehq.com/journal/retros…
Imagine, Christmas Day. Your overwhelmed by consumption. What you need is a nice book to snuggle up with about reasons we can’t stop consuming. Then depress everyone with its insights. Ends. You know you want it for Christmas. amazon.co.uk/dp/9163936445/ closureexperiences.com
Tomorrow, join us for live interview on YouTube with @MrAlanCooper. We will discuss how to become a better ancestor and how to find meaning in the technology we build. youtube.com/watch?v=S4e5wR…
Thanks to all of you that made Nuevo's 1.4 years in Tokyo an awesome ride.🖤 2018 🐕, here we go! NEW YEAR, NEW PURPOSE, NEW EPISODE.⚡
Two wonderful things! 1. I've started working with @well_digital - Digital health for the future. 👋 2. I'm now on the board as a director for the @CoopCreditUnion - Financial wellbeing for the many, not the few.💸 Get in touch if you care about health or money.
One of the best talks I've seen this year: Ends, by @mrmacleod I had a chance to see it live at @mobxcon . Strongly recommend: vimeo.com/237325836 #designtalks #offboarding #ends
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