cxi @CxiService
Sharing a #CX and #innovation centred approach to corporate technology service. #DigitalTransformation you say? We bring it. Post-#ITSM! #trichromatic! cxiservice.co.uk United Kingdom Joined February 2016-
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That'll be the CEO of Goldman Sachs
The 2014 book by Cxi founder Peter Johnson (about organisations & ITSM) is now available free on Google Drive drive.google.com/file/d/0B7bOUl…
Yes, we've gone a little quiet - deep in project-land currently. You can still read our great blogs, like this one: blog.cxiservice.co.uk/2016/04/08/it-…
cxi retweeted
The difficulty lies not so much in developing new ideas as in escaping from old ones ~ J M Keynes #innovation
cxi retweeted
Just 1 month to go, see some amazing speakers at Managing The Total Customer Experience @MSIMCREvents #SDIevent ow.ly/Ooja3013cLE #CX
Peter Johnson of Cxi will be talking #CX & innovation at @sdi_institute's 'Managing The Service Experience' event on 13 July. #HereBeFuture
The #IT Department as enabler of #Innovation from below. medium.com/@CxiService/or… #CIO #Digital #ITSM
Have you seen our new long read (3000 words/15 mins) 'IT Service and Innovation From Below'. Feat. @QedwardRobert medium.com/@CxiService/or…
Hope you enjoyed the weekend! Ready for a long read? IT as organisational treasure, enabling innovation from below. medium.com/@CxiService/or…
File under 'Control': How To Transform Your Organization Into A Customer Experience Powerhouse blogs.forrester.com/keith_coe/16-0… #trichromy
cxi retweeted
Transformation. It's the top issue. But what does it mean to you, competitive advantage, agility, value?
cxi retweeted
What's holding #devops back? "It's always a people problem." - @JerryWeinberg. From @cote's medium.com/built-to-adapt…
cxi retweeted
...either people are reading my (and @CxiService's) writings or this is some new Zeitgeist for the sector. Either way, woo-hoo! (2/2)
cxi retweeted
There's a lot of stuff in the #ITSM space which is looking familiar: e.g. 'autonomy is good', 'SLAs suck', etc... (1/2)
cxi retweeted
Think digital: the coming disruption of ITSM sitscommunity360.com/think-digital-…
#IT #ServiceDesign ppl: please read this: "The Principles of Trichromatic Service" cxiservice.co.uk/dl/20160404-tp…
This is great! At Cxi we're about the organisational approach to enable the "innovative and adaptive" stage.
This is great! At Cxi we're about the organisational approach to enable the "innovative and adaptive" stage.
cxi retweeted
Here are some key components that should go into a good digital strategy.
If you work in corporate #IT and it's a little soul-destroying, #LetMeCheerYouUpBy introducing you 2 a different way cxiservice.co.uk/three-colours-…
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