DiRAD Technologies @DiRADTech
DiRAD is a women-owned communications solution provider, specializing in contact center people & technology. On X since 09' dirad.com Clifton Park, NY Joined August 2009-
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Automation without losing humanity #DiRADDifference
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One size doesn’t fit all! DiRAD custom-designs your contact center: tone, workflows, escalation paths, and tech tailored to your needs.
Anyone can offer “butts in seats.” But combining high-performance agents with top-tier tech? That’s the #DiRADDifference.
Our agents are the best in the business. #TeamDiRAD
Outsourcing isn’t just cost‑effective, it gives you flexibility and reliability. With DiRAD, expect scalable, secure service when you need it most. #DiRADDifference
At DiRAD, we don’t just put out fires, we build solutions that avoid them in the first place. ❌ 🔥 From custom IVR designs to reliable contact center platforms, our tech is designed to anticipate needs before they become issues.#DiRADDifference
We would love to partner. Let’s Chat 🤝
Think outsourcing means outdated tech? Think again. Modern contact center partners bring AI chatbots, skills‑based routing, auto‑summaries, and secure cloud platforms with real‑time analytics.
For Memphis Light, Gas & Water, DiRAD delivered a next-generation contact center platform and complex IVR system. What stood out? Personalized execution and custom attention: “We felt like their highest priority.” That’s the #DiRADDifference. #ClientTestimonial…
This is what modern contact center technology should look like. If your doesn’t, it might be time to join #TeamDiRAD
If your Contact Center is displaying these signs... We need to talk. Visit our site to learn more: dirad.com/products/outso…
Modern outsourcing is smart, fast, and tailored to you. Let’s Talk #DiRADDifference
From city halls to federal agencies, DiRAD has been delivering secure, innovative communication solutions to the public sector for over 30 years. We understand the complexity, compliance, and urgency of government operations, and we build our technology to match. ➡️ Cloud-based.…
Forget the long list of “Press 1 for English…” In NYC, agencies must support up to 100+ languages, and legacy IVR systems can’t keep up. Virtual agents with language detection can shift conversations instantly, just by how the caller speaks. #TipOfTheDay
These are red flags. If your in-house team is overwhelmed or under‑equipped, it's time to consider outsourcing. Let’s Chat #TeamDiRAD 🤝
IVR isn’t the problem, a bad IVR is. With intuitive design, voice recognition, and smart routing, DiRAD turns IVR into a customer asset, not a barrier.
At DiRAD, we believe tech should connect, not confuse. From IVR to AI-driven support, our solutions are built for people first. #DiRADDifference
Looking for the right contact center partner? Here are our five non-negotiables that separate a good partner from a great one. #DiRADDifference
AI isn’t here to take jobs, it’s here to take stress off your agents. Using AI can free them from repetitive tasks. Then watch CX improve!
Happy 21st Work Anniversary to Chief Technology Officer Rami Hachem. #TeamDiRAD
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