Digital Works Group @DigitalWorks1

Business Transformation for a #digital world. Follow us for real-life, proven advice to #turnaround #transform and #innovate from #strategy to #execution digitalworksgroup.com London Joined December 2013

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Digital Works Group @DigitalWorks1

6 days ago

Getting the user experience right boosts sales conversions and customer loyalty. We helped Yell to create the right user experience (UX) for a new digital marketplace that was designed around conversational commerce. Read more 👉 hubs.la/Q03GmsKL0 #UX #Innovation

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Digital Works Group @DigitalWorks1

6 days ago

Artificial Intelligence is on everyone’s lips, and Generative AI puts it at anyone’s fingertips. Yet, many organisations struggle to unlock its benefits or start a Data & AI Transformation. Here's how to begin 👇🏽 hubs.la/Q03GmvGK0 #AI #Generative AI #Data

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Digital Works Group @DigitalWorks1

a month ago

Who would want the job of managing the beast that is Digital Transformation? Here's a solution from Digitopia that audits your current digital maturity, it will highlight which areas of your business need to change to make the most impact. Learn More: hubs.la/Q03xh5Ty0

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Digital Works Group @DigitalWorks1

a month ago

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Digital Works Group @DigitalWorks1

a month ago

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Digital Works Group @DigitalWorks1

a month ago

A flexible and inclusive approach, delivered on time and to budget, made for a great experience,’ said the CEO of PXP Financial. We helped them craft a 3–5 year strategy to grow their value five-fold. Here’s how we did it 👇🏽 hubs.la/Q03xh1Hg0

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Digital Works Group @DigitalWorks1

a month ago

We're thrilled to announce our Cyber Essentials Plus accreditation! 👏🏽 This reinforces our commitment to top-tier cybersecurity, ensuring both our clients’ data and systems remain protected against cyber threats. hubs.la/Q03xfPlt0

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Digital Works Group @DigitalWorks1

a month ago

Staying one step ahead of your competition and being a market leader can be tricky. 😬 You need quality data and insight on your market and competitors and you need to know how you compare. Check out this Digital Benchmarking Service by Similarweb. hubs.la/Q03xh1Cl0

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Digital Works Group @DigitalWorks1

a month ago

🔍 AI for CX isn’t a shiny add-on. It’s a strategic must-have in today’s fast-paced market. Better customer experiences = stronger performance. Ready to lead, not lag? Learn more in our blog 👇🏽 hubs.la/Q03xf9J-0 #DigitalTransformation #FutureOfCX

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Digital Works Group @DigitalWorks1

a month ago

Sometimes we need to be the translators, trying to scale a global business has added complexity. Liberty Globlal's expanding portfolio across 14 countries needed to be optimised. Here's how we helped them move to a customer-experience led approach. hubs.la/Q03xfP0X0

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Digital Works Group @DigitalWorks1

a month ago

7 strategies to help you build customer & employee trust in AI. No trust, no business. 😟 Developing trust with customers is already hard, with AI and automation you have an added layer of complexity when it comes to building and maintaining trust. hubs.la/Q03xfPDd0

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Digital Works Group @DigitalWorks1

a month ago

Fintech Futures shared that Stripe & Revolut reported ~40% efficiency gains in onboarding via automation. These are measurable benefits that affect your bottom line. Find out how AI can transform your Customer Experience 👇🏽 hubs.la/Q03xfGSX0

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Digital Works Group @DigitalWorks1

a month ago

⚠️ Winning new customers is only half the challenge. Without great CX, they won’t stick around. UK financial institutions must prioritise retention powered by tech, personalised with intent. Learn more 👇🏽 hubs.la/Q03xfCCR0 #DigitalTransformation #VoiceOfCustomer

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Digital Works Group @DigitalWorks1

a month ago

TechCrunch reported that Monzo and Chime attribute ~20% NPS lifts to AI-driven customer support. If you want to improve your NPS and create loyal customers then you need to follow an AI-powered Customer Experience-led strategy. Find out more here... hubs.la/Q03xfNTx0

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Digital Works Group @DigitalWorks1

a month ago

🚀 Personalisation. Speed. Scalability. AI-driven CX and VoC programs are transforming financial services. Retention begins when customers feel seen, heard, and served --> that’s the power of relevance. Learn more in our blog 👇🏽 hubs.la/Q03xfDq30 #AICX #FinTech

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Digital Works Group @DigitalWorks1

2 months ago

Turn complaints into opportunities! 🚀 Power up your CX with AI-driven sentiment analysis to help your Customer Service team prioritise responses, intervene promptly and prevent issues from escalating. Learn more, download our guide 👇🏽 hubs.la/Q03xfzYF0

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Digital Works Group @DigitalWorks1

2 months ago

A Telecommunications client found £3.3 million in missed billing. Another Energy client found £4.05million by optimising their sales process. How much missing revenue could your organisation find with the right analysis? Find out more here: hubs.la/Q03xfNWt0 #Data

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Digital Works Group @DigitalWorks1

2 months ago

If you need help to understand where AI can reduce customer support costs, improve customer satisfaction, loyalty, and NPS, plus boost the morale of your customer support teams, then this guide will show you where to start. Download now... hubs.la/Q03xfNQM0

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Digital Works Group @DigitalWorks1

2 months ago

💡 42% of UK customers leave over poor digital CX. In a digital-first world, seamless journeys aren’t a luxury, they’re the frontline of loyalty. Learn more in our blog 👇🏽 hubs.la/Q03xfxRp0 #CustomerExperience #RetentionStrategy