The Exit Exec @ExitExec

Revenue and Customer Success leader helping SaaS companies scale through digital transformation, service innovation, and value creation. Joined April 2021

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The Exit Exec @ExitExec

4 years ago

Should CSMs be technical, strategic, tactical? Hint. Capture customer desired outcomes by mapping journeys. Design CSM roles and supporting cast to facilitate those journeys. CSM role definitions should be what customers need them to be. #SaaS #customercentric #customersuccess

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The Exit Exec @ExitExec

4 years ago

A SaaS offering without an automated implementation process is like an outdated mullet. Looks good up front in the sales process. But, a mess in behind. Customer expectations have changed. You need speed to value. Digitize your implementations #SaaS #Implementation #AI

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The Exit Exec @ExitExec

4 years ago

Are you enabling customers to build custom apps as add-ons to your software? Whether enabled through a marketplace or through an engineering team that builds apps for clients, PaaS (Platform as a Service) should be a part of your scaling strategy. #SaaS #scaling #Customersuccess

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The Exit Exec @ExitExec

4 years ago

Do customers take a long time to do their part of implementing your software? Stuggling to get them to launch faster? To value, faster? Customers now expect you to make it easy for them. No one has 3 months to get up and running. #SaaS #CustomerSuccess #TimetoValue

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The Exit Exec @ExitExec

4 years ago

Do you use an LMS to train your CS team how to service customers? Do you use an LMS to train customers how to use your platform? If not, why not? If not, how's your churn rate? #SaaS #CustomerSuccess #DigitalTransformation

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The Exit Exec @ExitExec

4 years ago

The idea that it's normal to need teams upon teams of highly skilled people to help customers get value from your product is madness. To install it. To set it up. To teach the stategies it enables. To maintain it. To teach how to use it. Digitally Transform Your Sevices. #SaaS

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Robin Heed @RobinHeed

5 years ago

How to reduce churn with Customer Journey Mapping >>> robinheed.com/customer-journ…

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The Exit Exec @ExitExec

4 years ago

The pandemic-triggered transition to doing business digitally has taken the speed of business to a whole new level. You need to think about how your software, your sevices, and your people can deliver on customer needs instantly. #SaaS #customersuccess #DigitalTransformation

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The Exit Exec @ExitExec

4 years ago

Email is sure as dead. Customers expect Slack-like interactions. They don't want to wait for you. They can't wait for you. Be fast. #customersuccess #Saas #customerexperience

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The Exit Exec @ExitExec

4 years ago

Customers now expect software to do more than they did 12 minths ago. And 12 months before that. Make sure your customer success teams are enabled to bridge the gap until unmet needs can be productized. #SaaS #customersuccess

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The Exit Exec @ExitExec

4 years ago

From what my community is seeing, seasoned developers are getting harder to find. When you do, the price to hire them higher. #SaaS #softwaredevelopment

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The Exit Exec @ExitExec

4 years ago

Need to shorten you SaaS company's implementation time? Map every step of your current service. Then get developers and marketing people on your team to help you appify, digitize, and automate every part you can. #DigitalTransformation #SaaS #customersuccess

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The Exit Exec @ExitExec

4 years ago

Customer success teams in growth stage SaaS companies are always close to burn out. Help them by automating repetitive tasks, building customer communities, turning services they currently deliver manually into software. #SaaS #customersuccess #DigitalTransformation

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The Exit Exec @ExitExec

4 years ago

If you want to grow your SaaS to a high valuation exit, you have to leave those on your team without a growth mindset behind Even if they have been on the journey with you for a while. It's up to you to help them. But, up to them to adapt. #StartUp #growthmindset #SaaS

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Eshita @eshita

4 years ago

The act of physically moving oneself to a dedicated location 5 times a week to open a laptop and do exactly what can be done in any location from 9-5 and repeating this weekly...is a bizarre concept

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The Exit Exec @ExitExec

4 years ago

Leading a SaaS company requires that you get beyond just throwing more bodies at problems. You have to actually innovate, digitally transform, automate, and shift to scaling stategies, or the innefficiency will choke growth. #SaaS #Scaling #DigitalTransformation

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The Exit Exec @ExitExec

4 years ago

Create a career path on which your people can advance or they will leave and take all that hard earned institutional knowledge with them. #SaaS #Growth #leadership

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Yohei @yoheinakajima

4 years ago

It's 2025, you're a founder building a startup. You have an MVP on the market, some users, and you're ready to raise. You publicly share that you're fundraising, and angels/VCs reach out to chat with you. That's the future we want for all founders @UntappedVC #outboundVC

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The Exit Exec @ExitExec

4 years ago

Want to be a Director or a VP at your SaaS company? Start running towards the problems that everyone else is running away from. #SaaS #MINDSET #Leadership