If you’ve been in hospitality longer than a day, you know the three golden rules of guest relations… 1. Listen Actively: Provide guests your full attention and do not interrupt. 2. Show Empathy: Acknowledge and validate the quest concerns. 3. Remain Calm & Professional: Even when guests are not. This is the power of First Wave AI, before your front desk picks up the phone. Guests do not want to sit through endless IVR recordings. IVR was built for routing calls, not solving problems. This is what makes AI voice agents from First Wave so powerful. We don’t just route, we respond. Guests need the same level of service at 3 pm as they do at 3 am. AI voice agents enable hoteliers to fill the gaps and focus on what they do best. Providing exceptional guest experiences while empowering their team.