@AMavroudis Our agents are available three hours prior to any flight departing. You can use ms.spr.ly/60125hlGp to view when there is a flight, and so long as a flight departs within three hours, our agents will be present.~RH

@howardruns We are sorry you are having a hard time connecting with us. Here is a link that you can try ms.spr.ly/60155hb1c ~CJ

@legendbarney905 Several agents have reached to to you trying to chat with you about your concern. Please reply to your private message so we can assist you. ~HK

@citiswhatitis Hi there, thank you for reaching out to us. We are happy to chat through DM if you have any questions. This will yield a faster response time than waiting to connect with an agent over the contact center line. ~ZH

@farrrellamanda If you have any concerns you would like for us to address, please send us a DM. We are happy to chat! ~ZH

@theapoccalips Thank you for sharing this with us. We greatly appreciate your support! 🥰 ~ZH

@alexzafer We are sorry to hear that you feel this way. You may send us a DM if you have any concerns you would like to chat with us about. ~ZH

@ChevellePhreak We are no longer serving Fort Lauderdale( FLL) after April, however we are operating out of Orlando (MCO).~RH

@rolosandoval We're sorry to hear you're experiencing difficulties connecting with an agent! Please reach out via direct message for assistance.~RH

@mydogmattie We're so glad to hear that you enjoyed your flights with us! Thank you so much for taking the time to share your experience. We hope we'll get to Swoop you away again soon! ~RH

@TTTeeesssss We are sorry to hear you feel our flights are useful for no one, If you have any questions or concerns please feel free to reach out directly via private message, and we would be more than happy to assist however we can.

@Ivanelvelazquez We are sorry to hear that you are having difficulty booking online. If you are booking from outside of Canada, please change your billing address to the one you will be staying at in Canada. This should solve the error you are receiving. ~HR

@Amerooniee We are truly sorry you have had a bad experience with us. If you would like to discuss this, please send us a direct message so we can look into your concerns. We would be happy to assist you. ~HR

@EmmaVelascoM We love you too! We hope to have the pleasure of welcoming you back on board with us soon. 😊 ~ HR

@legendbarney905 Please feel free to send us a private message with your reservation code and we would be happy to help however we can. ~ HR

@legendbarney905 We are sorry to hear that you feel this way. If you require assistance, please private message us with your reservation details. ~ HR

@legendbarney905 We are committed to assisting all of our travellers to the best of our ability within our terms and conditions. We would be happy to answer any of your concerns, please private message us. We hope to welcome you on board in the future. ~HR

@zacharko24 We are so sorry to hear this! Please feel free to send us a private message with your reservation code and we would be happy to help however we can. ~ HR

@howardruns Please private message us with your reservation details on Facebook or Instagram or through the chat link on our website. ~ HR

@myronishere We are so sorry to hear this! Please send us a private message with your reservation code and we would be happy to help however we can. ~ HR

@ThePowerToolGuy We are truly sorry you have had a bad experience with us. ~HR

@TheCarreyShow If you require assistance, please private message us with your account or previous reservation details. ~ HR

@Emily_Suzanne99 We are sorry to hear this! Please send us a private message with your reservation code and we would be happy to help however we can. We haven't deleted your tweets, they may be hidden by the Twitter platform itself if they contain content that is a violation of their policies.

@Linnyeg We are sorry to hear that your bag was delayed, you can contact our baggage team by email through this link and select baggage/lost and found to get routed to the correct department. ms.spr.ly/60145CQAo ~ HR

@barbaro1420 Thank you for choosing Swoop for yur travel needs, we look forward to welcoming you on board again in the future,~CC

@barbaro1420 I am sorry for your bad experience with us. Occasionally, there are times when things don't go according to plan. We will try our best to minimize these disruptions.~MA

@eddyj69 Hello! We have sent a DM in response to your reservation; please check your inbox so that we may further assist you. ~NM

@Goldenwhoratio We are sorry if there were any bad experiences with your recent flight with us. We would like to review your reservation for you. Please kindly direct message us to keep your confidential safe, and we'll gladly look into this for you. ~PB

@iamanjain2471 We apologize for the delay in getting back to you, please know our agents are working as quickly as possible to respond to each traveller. Please send us a private message with your reservation code, and we can assist.~ BT

@ianwilson12 We apologize for the delay in getting back to you, please know our agents are working as quickly as possible to respond to each traveller. Please send us a private message with your reservation code, and we can assist.~ BT