In 2024, Customer Success under CRO ownership manages renewals and expansions, grappling with uncontrollable churn. True ownership means overcoming obstacles to meet targets, empowered by proactive strategies to mitigate churn risks and foster growth. buff.ly/4cLVJd7
Discover industry benchmarks and actionable insights to elevate your SaaS game! This @Userpilot article breaks down average customer retention rates by industry and offers expert tips to enhance your own retention strategies. buff.ly/3TRG2IJ
Discover the art of revenue generation from your most valuable asset - your existing customers. Learn actionable strategies to fuel growth and cultivate customer loyalty through Retain's latest blog: "How to Generate Revenue From Existing Customers"
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Anchoring in pricing, especially with usage-based models, enhances revenue predictability. Higher-priced options anchor perception, making lower-priced subscriptions more appealing, reducing churn, and driving upsells for stable revenue. buff.ly/3UanwNd
Unlock the keys to exponential growth in the digital age! Explore McKinsey & Company article's six powerful strategies for building and scaling SaaS businesses.
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Delve into the powerful strategies behind upselling and cross-selling to your loyal customer base. Learn how to maximize revenue and build lasting relationships with Retain.
Check This Retain Blog: "The ROI of Selling More to Your Existing Customers"
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Understanding and optimizing customer funnels is crucial for success. By tracking and improving conversion rates, teams boost satisfaction and align with company goals. buff.ly/4aqx4t4
Delve into the crucial nuances of SaaS M&A with this Software Equity Group article! Learn about the pivotal difference between Gross Retention and Net Retention and how it impacts your business strategy.
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Unlocking the Power of Upselling: Dive into our latest blog post for expert insights and best practices on maximizing upselling opportunities. Elevate your business strategy today with Retain.
Check This Retain Blog: "Upselling Best Practices"
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By tuning into the right signals, we can personalize our offers and engage customers at the most opportune moments. It's about quality over quantity every time. buff.ly/3U8heNT
Ready to revolutionize your SaaS game? Check out this must-read @Forbes article on the transformative power of Customer Success for your business.
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Selling to customers requires consistent follow-through. You earn renewals and expansion by earning trust.
Do what you say you will do. Fix what needs to be fixed. Be honest.
Your customers will appreciate it, and you will lay the groundwork to grow the relationship.
Empower your business to reach new heights! Unlock the keys to expanding your customer base, driving revenue growth, and nurturing lasting client relationships.
Check This Retain Blog: "Best Practices in Customer Expansion That Work for Your Business"
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Last week learned that a @RunRetain client is closing renewals on average 55 days earlier than they did before working with us.
They've also seen a net dollar retention increase of more than 5%!
Thrilled for their team and so impressed with that they've already accomplished.
When it comes to understanding customer risk, don't rely solely on internal data. To truly grasp the full picture, broaden your scope and deepen your relationships.
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