Hopper Support @HopperSupport

The official account for @hopper's support team. help.hopper.com Joined December 2020

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Hopper Support @HopperSupport

3 years ago

We verified that one of our Support team members has already reached out to you. If you require clarifications, kindly reply to our Hotels team's chat to properly handle the booking. Thank you!

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Thank you for patiently waiting. We apologize for the long hold. Our team has endorsed this matter to our Hotel team for urgent assistance. Their specialists will be with you shortly via the email you receive today. Thank you for your continued patience.

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Hopper Support @HopperSupport

3 years ago

You are most welcome! It's our pleasure to assist. Thanks for using Hopper and have a pleasant day ahead!

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Hopper Support @HopperSupport

3 years ago

Unfortunately, we are unable to provide you a timeline since our Hotels Team is currently experiencing high volume of cases today but rest assured that your request is already queued to their team. They will reach out to you as soon as they can. Thank you for your patience!

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Hopper Support @HopperSupport

3 years ago

Thank you for reaching out, and we are sorry that you had difficulty using the app and are looking for a modification option. It's certainly not the experience we want our customers to have. Our team will contact you via email to continue assisting you with your concern.🙏

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Hopper Support @HopperSupport

3 years ago

The payment issue we referenced earlier today has now been fixed. Thank you for your patience, and we apologize for the inconvenience.

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Hopper Support @HopperSupport

3 years ago

We are currently experiencing a temporary issue with adding new payment methods on iOS devices. If you receive an error, please try your purchase again later. If you are booking a hotel reservation, you may be able to complete your purchase using ApplePay.

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Hopper Support @HopperSupport

3 years ago

Alternatively you can send the phone number associated with your Hopper app. In order to retrieve your account we will need to have an e-mail address or phone number. Thank you!

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Hopper Support @HopperSupport

3 years ago

Thank you for you reaching out to us. We apologize that you had difficulties renting a car in the app. This is definitely not the experience we wish our users to have. If you could provide us with your email address linked to your Hopper account so we can assist you further.

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Hopper Support @HopperSupport

3 years ago

Hello there! We are sorry that you're having difficulty accessing the app. Can we please have your email address associated with your Hopper account so we can look into this?

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Hopper Support @HopperSupport

3 years ago

We hopped right to it! 🐰 The glitch has been fixed and all systems are go! Thanks for your patience and we look forward to helping you with your bookings! 🥕🥕🥕

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Hopper Support @HopperSupport

3 years ago

Hopper is experiencing an outage that may prevent you from making bookings and contacting support. Our technical teams are working on a solution. For any urgent travel inquiries, please DM us @HopperSupport and we'll be glad to assist.

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Hopper Support @HopperSupport

3 years ago

Hopper experienced an issue that may have logged you out of your account. No worries! Your booking is safe. You will simply need to head to your settings and log back into the app to see all your current and past bookings.

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Hopper Support @HopperSupport

4 years ago

Happy Travel Deal Tuesday! Launch the app to see all of the exclusive Deal Drops available today on Hopper. More details here: traveldealtuesday.com #traveldealtuesday #TravelTuesday

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Hopper Support @HopperSupport

4 years ago

Please accept our deepest apologies for the inconvenience and this troublesome experience on our app. Could you please send us the email address associated to her Hopper profile to assist us in investigating your concern further? Thank you very much.