In-Communication @InCommunicate
Understand your clients and be understood. Clinical communication skills courses in veterinary practice. in-communication.co.uk East, England Joined December 2022-
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What does Geoff mean? A calm manner and non-defensive tone can soften a heated situation, leading to a more constructive two-way discussion. Check out some of our tips in our e-learning course 🔗 in-communication.co.uk/e-learning/
Does the way that you communicate in practice have an impact on your patients? How you talk to owners and colleagues can have an impact on the quality of treatment a pet receives. Learn more about what you should be looking out for over on our website 🔗 in-communication.co.uk
Even if you are not in charge of a team, you might at times be in the position to offer some words of encouragement to a friend or colleague. How can you go about doing that? Learn more in our e-learning course 🔗 in-communication.co.uk/e-learning/
Ever butted heads with one of your colleagues? It's still important that we do our best to work well together. Want to learn how you can do that? Visit our website for tips and tricks for effective communication 🔗 in-communication.co.uk
Communication within the practice can make or break a team. Want to learn more? Watch Christine and Geoff's Vets Now webinar, which talks all about it 🔗 vets-now.com/professionals/…
Did you catch Christine's latest article in Improve Veterinary Practice? Christine, along with Andrew Parker, talks about some of the more challenging conversations to have in veterinary practice, such as pricing and cost estimates. Catch up here 🔗 veterinary-practice.com/article/tackli…
There’s no right or wrong way to communicate, but there are always ways to improve how we share important information with clients. Discover how to build a loyal relationship with pet owners in your practice on our website 🔗in-communication.co.uk/e-learning/
By appreciating every individual's unique perspective, we can develop deeper connections and tailor conversations to build stronger relationships. Learn more here 🔗 in-communication.co.uk/e-learning/
Today is #NationalGriefAwarenessDay. It's important to know that you need to adapt your communication style to every individual pet owner. Need some extra support in how to do so? Reach out to our team, who are happy to help 🔗 in-communication.co.uk/contact/
Even though you may be thinking that you have a 'we'll wait and see' case on your hands, the pet's owner will often need some more reassurance. What would you say in this case? Let us know in the comments below ⬇️
We offer interested ones the opportunity to partner with us and provide a larger-scale, locally-run workshop. Learn more about how a regional workshop works and the cost involved over on our website 🔗 in-communication.co.uk/workshops/
At In-Communication, we believe that everyone can master the art of communication while still keeping their individual style. That's why we offer bespoke practical workshops to help your practice team to become better communicators. Learn more here 🔗 in-communication.co.uk/workshops/
Happy #InternationalCatDay2024! Here's to another year of supporting our feline friends and their owners. We believe in strengthening bonds between vets and owners on every day of the year through meaningful interactions. Learn more on our website 🔗 in-communication.co.uk
You can tell a lot from a person's facial expressions. For example, if you look worried or anxious, an owner is likely to feel the same way. This is called mirroring. Learn more about mirroring and more in our e-learning course 🔗 in-communication.co.uk/e-learning/
Did you know that studies suggest a staggering 93% of all communication takes the form of non-verbal cues*? Want to learn how to do it right? Visit our website to learn more 🔗 in-communication.co.uk/e-learning/ * source: lifesize.com/blog/speaking-…
Want a bespoke workshop, designed to address the unique pain points of your practice team when it comes to communication? Enquire and learn more about our bespoke workshops here 🔗 in-communication.co.uk/workshops/
Communication is made up of so many different elements, it is said that only 7% of how we communicate is actually words. Contact a member of our team to learn more about how you can master the other elements of communication 🔗 in-communication.co.uk/contact/
Signposting is frequently used to transition or change direction during a consultation. It clarifies to the client what is going to happen. Knowing what will happen next may result in clients feeling less anxious and experiencing more control. 🔗 in-communication.co.uk/e-learning/
What do you think the order of an effective consultation should be? Let us know what you think in the comments below by reordering these steps ⬇️ If you want to cheat and get the answers, check out unit 7 of our e-learning course 🔗 in-communication.co.uk/lesson/unit-7-…
It's easy to assume that an owner has received and understood our message exactly as intended, but this isn't always the case. Misinterpretations, assumptions, and lack of clarity can create a gap. Learn more on our website 🔗 in-communication.co.uk/workshops/
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