Intercom RAD @IntercomRad

The Research, Analytics & Data Science (RAD) team @Intercom We're hiring: https://t.co/iZHA0jQxWc Joined May 2021

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Karen Church @karenchurch

2 years ago

This post by @joannaniec describes a framework we built @intercom that helps us understand key usage milestones of our most successful customers and provides a data-driven plan to drive deeper usage and longer term success for our customers. intercom.com/blog/customer-…

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Karen Church @karenchurch

2 years ago

I had the pleasure of giving a keynote @WIDS_Dublin focused on the importance of Communication in Data Science and how this critical skill can help accelerate a data science teams impact. Shout out to the organizers on a great event 👏🏻Already looking forward to next year 🙌🏻

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Karen Church @karenchurch

2 years ago

It’s also been a hugely rewarding endeavour from a @IntercomRad (Research, Analytics & Data Science) POV. The team has worked on loads of exciting challenges to help with the launch and there's a lot more to come 🙌

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Karen Church @karenchurch

2 years ago

Today we launched Fin as a full product👏🎉 We’ve been running a beta of our AI bot for the past few weeks, learning & iterating based on customer feedback. And we couldn’t be more excited for customer service teams to experience what we’ve built! intercom.com/fin

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HER+Data @herplusdata

3 years ago

Next Thu 27th Oct we're hosting another virtual HER+Data event. We'll hear short talks from @joannaniec, Senior Data Scientist in @IntercomRad and @ElisabethRotrou, Head of Research & Insights in @Spendesk 🙌🏻 You can join the community and RSVP here: meetup.com/her-data/event…

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Intercom RAD @IntercomRad

3 years ago

Check out the career paths that guide the Research, Analytics & Data Science (RAD) team in Intercom👇🏻

Intercom @intercom

3 years ago

Check out the career paths that guide the Research, Analytics & Data Science (RAD) team in Intercom👇🏻

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Karen Church @karenchurch

3 years ago

Lesson 5️⃣ on what it takes to drive impact with Data Science & Research in fast growing companies like Intercom 💡 What matters is building products that drive market impact, not ML/AI #datascience #machinelearning #research #lessonslearned 🧵👇🏻

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Karen Church @karenchurch

3 years ago

What does it take to drive real impact with data science & research in fast growing companies? 7 lessons based on my experiences building and evolving high performing data science and research teams in Intercom. Lesson 1️⃣ 👇🏻 🧵