Jochen Wirtz @JochenWirtz
I am passionate about #ServicesMarketing, #ServiceManagement, #Service, #CustomerService, #AI, #IntelligentAutomation, #ServiceRobots, and #Platforms JochenWirtz.com Around the world Joined October 2009-
Tweets443
-
Followers777
-
Following233
-
Likes790
Join us tomorrow – Masterclass: Intelligent Automation, AI & Service Robots: Implications for Customer Service & Service Strategy. It is free. Date: 1. May / 7 am GMT / 12:30 pm IST / 2:30 pm Singapore time Register: edorer.com/masterclass/in… #ServicesMarketing #ServiceManagement
Just accepted for publication: ChatGPT in the Service Sector: Opportunities, Challenges, and Future Research. researchgate.net/publication/37… #ChatGPT #generativeAI #GenAI #AI #ArtificialIntelligence #CorporateDigitalResponsibility #Service #ServicesMarketing #ServiceManagement
What can others learn from Singapore Airlines? Interview with CEO Goh Choon Phong. He shares in a 4-min video a few lessons for firms in highly competitive industries! youtube.com/watch?v=AZIGm9… #SingaporeAirlines #Singapore #Airlines #Aviation #ServiceManagement #Service
Singapore Airlines—Part 3: Resilience, Agility & SIA's Learning from Crises. Watch this 7-min interview with Singapore Airlines’ CEO, Goh Choon Phong. youtube.com/watch?v=E66lOb… #SingaporeAirlines #SIA #Singapore #Airlines #Aviation #ServiceManagement #ServicesMarketing #Service
Singapore Airlines' Commitment to Net Zero Carbon Emissions. Interview with CEO Goh Choon Phong on SIA plans towards becoming carbon net zero. youtu.be/YZ1JGX0tO1E
Now published. Have you ever felt uncomfortable ignoring a sommelier’s recommendation to order an expensive wine? Did you fear, "Gosh, will the sommelier think I am cheap?" We analyze this process - called metaperception - when robots provide the service. researchgate.net/publication/37…
Singapore Airlines, Part 1: How Can SIA Maintain Its Competitive Edge? Interview with its CEO Goh Choon Phong. Covers how SIA maintains its competitive edge and adopts technology. youtube.com/watch?v=rHDeeN… #SingaporeAirlines #Singapore #Airlines #Aviation #ServiceManagement
The National University of Singapore is going places - news.nus.edu.sg/19-nus-program… #Singapore #Education #HigherEducation #University #NUS #NUSMBA #NUSEMBA #NUSBizSchool #NUSBusinessSchool
Guest article on Corporate Digital Responsibility (CDR). We explain how firms can handle ethical dilemmas & safeguard consumer privacy while fully utilizing AI and other digital technologies. servsig.org/wordpress/2024… #CDR #CorporateDigitalResponsibility #CSR #Ethics #Privacy
Just accepted for publication: Metaperception Benefits of Service Robots in Uncomfortable Service Encounters. researchgate.net/publication/37… #Discomfort #Robots #ServiceRobots #ChatBots #ServiceManagement #ServicesMarketing #CustomerService #Service #Tourism #Hospitality
Just published - The Importance of Corporate Digital Responsibility (CDR) in a Digital Service World. This chapter summarizes our thinking on CDR in modern service economies. researchgate.net/publication/37… #CDR #CorporateDigitalResponsibility
Just published. This chapter summarized our thinking on “Service Robots and Their Implications for Service Delivery. “ researchgate.net/publication/37… It is published in the book “A Research Agenda for Service Marketing”, edited by Olivier Furrer et al.
Just accepted for publication: “AI Concierge in the Customer Journey: What Is It and How Can It Add Value to the Customer?” It introduces the idea of AI Concierges that accompany customers through their entire service journey. researchgate.net/publication/37…
Now published – Digital Service Innovation in B2B Markets. Download from researchgate.net/publication/37… #B2B #AI #ArtificialIntelligence #IA #IntelligentAutomation #Innovation #IoT #InternetOfThings
Discover the latest academic research, industry trends and technology, and case studies in Services Marketing with "Services Marketing: People, Technology, Strategy, 9th Edition" by @JochenWirtz & Christopher Lovelock. Quote "WSMGT20" for 20% off. #ServicesMarketing #Marketing
1 million copies - this 20-min video covers: How to write a textbook? Why are textbooks important for students? What are the benefits for professors? How to market a textbook? youtu.be/MJ8aRjl8xX4 #HigherEducation #Service #ServicesMarketing #ServiceManagement #Hospitality
Join Tuesday: Winter AMA Special Session on Intelligent Automation & AI in Marketing. Speakers: Roland Rust, Min Ding, Chen Lin, Emanuel de Bellis & Xiao. Moderated by André Bonfrer, Laszlo Sajtos, Erik Hermann & me. Feb 20th, CST 10 am. event.amawinter2024.exordo.com/session/174/jo… See you there!
Tips for young academics on how to get tenure. Contents: Research – how is it evaluated? Teaching – does it matter? Services – is it important for promotion? 21 min video: youtu.be/DRsFI-2o9FI #Academic #AcademicCareer #Tenure #Education #HigherEducation #PersonalDevelopment
Professor Yogesh K Dw.. @YogiD15
2K Followers 1K Following Professor of Digital Marketing & Innovation @SoMSwansea @SwanseaUni; Editor of International Journal of Information Management; #Artificialintelligence #AI
Markus Giesler @DrGiesler
6K Followers 1K Following Professor @SchulichSchool @yorkuniversity. Editor @JCRNews. Speaker @TheLavinAgency. He/him.
Carlos Flavián @CarlosFlavian
1K Followers 2K Following Passionate Researcher and Speaker in #AI #Robot #AR #VR #Metaverse #Tourism AIRSI chair Chair of the METODO Research Lab Prof. Marketing (U. Zaragoza; SPAIN)
AMASERVSIG @amaservsig
860 Followers 83 Following SERVSIG serves worldwide academics who are interested in services research.
Cleopatra Veloutsou @C_Veloutsou
883 Followers 458 Following Professor of Brand Management @UofGAsbs - Editor in Chief: Journal of Product and Brand Management - Associate Editor: Journal of Business Research
ANZMAC 🌏 @ANZMAC
1K Followers 619 Following The Australia 🇦🇺 and New Zealand 🇳🇿 Marketing Academy 🎓 . We bring together 🤗 all the region's 🌏 marketing academics #weareanzmac #anzmac2024 #tasmania
Tuure Tuunanen @tuuret
636 Followers 569 Following Tuure is a Professor of Information Systems at the Univ. of Jyväskylä. He leads CPSS research group and Finnish Hub for Digitalization.
Psychology & Marketin.. @PsychMarJournal
1K Followers 232 Following Psychology & Marketing (P&M) publishes original research and review articles dealing with the application of psychological theories and techniques to marketing.
Eleonora Pantano (PhD.. @E4Retail
665 Followers 648 Following Associate Professor (Reader) of Retail and Marketing Technology @BristolUni_BSch
Dr. Marian Makkar @DrMarianMakkar
2K Followers 3K Following Marketing academic @RMIT l ex-marketing manager l mum of two l #consumerculture l Citizen of the world 🌏
Christian M. Ringle @C_M_Ringle
377 Followers 75 Following Researcher at Hamburg University of Technology (TUHH).
@servcollab @servcollab
471 Followers 1K Following ServCollab seeks to serve humanity through service research collaborations that catalyze reducing human suffering and improving human wellbeing.
Dr. Mansur Khamitov (.. @MansurKhamitov
3K Followers 3K Following Marketing Professor @KelleySchool @IUBloomington, Thought Leader, Board Member, Influencer, and Consultant
Maximilian Beichert @docmaxdi
637 Followers 840 Following PostDoc @HECParis PhD @quant_marketing @mannheimBschool with a main focus on #usergeneratedcontent #socialcommerce #influencermarketing
Jaylan Azer @dr_jaylan
430 Followers 448 Following Senior Lecturer in Marketing at Adam Smith Business School, University of Glasgow.
Jim Spohrer @JimSpohrer
3K Followers 3K Following Reflecting on it all. 56 Maine 74 MIT/Verbex 82 Yale/URome 89 Apple 98 IBM 22 ISSIP/ https://t.co/qMNNDWRRsU Next things ? RIP
Marin Jovanovic @marinjovanovic
1K Followers 2K Following Associate Professor at Copenhagen Business School @CBScph Research on #businessanalytics #businessmodels #deeptech #B2Bplatforms #ecosystems
Christian Kowalkowski @C_Kowalkowski
863 Followers 332 Following Professor of Industrial Marketing | Servitization | Service Growth Strategy | Business Model Innovation | @CBMI_LiU | #NAFO | @webofscience #HighlyCited2023
edorer @edorerglobal
683 Followers 41 Following Edorer empowers university students with academic freedom to pick bootcamps and courses across universities globally.
Tan Zhai Gen @ZhaiGenT
1K Followers 3K Following Assistant Director of Research @ASBmba | @asean_center @ASBCTSS | Policy & Politics - Industrial Policy, Energy Transition | All views are my own
Chris Danfort @CDanfort5673
168 Followers 2K Following
Tianyue Ruan @ruantianyue
980 Followers 2K Following Financial economist at @NUSBizSchool interested in banking and household finance, @NYUStern and @GSM_PKU alumna
pwl @field_jazz
1 Followers 608 Following
Notaleksandr @not_aleksandr
18 Followers 87 Following
Philip J. Rosenberger.. @PJRosenberger3
136 Followers 454 Following A social scientist & researcher in marketing, with a PhD. Australia based, with German & Dutch connections. Interests: sports marketing, tourism, CSR & brands.
Ruben Bravo @RubenABravoP
1K Followers 3K Following #Knowledge enables people and organizations to reach their full potential. Knowledge plus Values equals #Wisdom. Knowledge plus #Imagination equals #Innovation.
AndreaPerez07 @andreaperez0707
504 Followers 3K Following Senior Executive in #Marketing #Communications #B2B #B2C #Consultant #Coaching but first about anything, I'm disciple of Jesus Christ. John 3:16.
La__mb @mb_la19907
28 Followers 2K Following
Rafael Crispim @crispimrt
264 Followers 1K Following PhD in Management @usponline, Visiting PhD @unibocconi. Interested in technological change, artificial intelligence, and innovation management.
Charles Dennis @Charles95970510
75 Followers 28 Following Prof. Charles Dennis is Prof of Consumer Behaviour at Middlesex University (UK); and Associate Editor in the Marketing section of Journal of Business Research.
Myenterprisestory @Myenterpriseng
372 Followers 3K Following My enterprise story is the hub for unique entrepreneurial insight. Real stories about real people pursuing their entrepreneurial dreams in Africa.
Dragos Obreja 🇪�.. @ObrejaDragos
609 Followers 606 Following Communication & New Media Technologies: Ideology, Institutions and Practice. Teaching Assistant at University of Bucharest, Romania.
Farhan AlGarni @garnif
190 Followers 2K Following
Miguel Guinalíu @GUINALIU
4K Followers 1K Following Ph. D., Associate professor of #marketing (@fecem_Unizar, 🇪🇦). 🎹 lover & #horror 🎬 fan. #AI #digitalmarketing #tech #science #marketingbites
Saeed Badghish د. س.. @sbadghish
2K Followers 766 Following 💚PhD in Marketing & Int'l Business | 🇸🇦 تسويق وادارة أعمال دولية
Mike Breazeale @mktgmike
11K Followers 12K Following (he/him) Branding specialist, iMotions-certified biometric researcher of retail atmospherics & consumer experiences; lover of movies; and all-around nice guy..
Phùng Minh Tuấn @PhngMinhTun16
102 Followers 760 Following
Kelley School of Busi.. @ksbmktg
47 Followers 304 Following The Department of Marketing at Kelley School of Business, Indiana University is a world-class group of marketing scholars, educators, and thought leaders.
Ashok Kartham @AshokKartham
708 Followers 1K Following Founder and CEO of @CircuitryAI, Enterprise #AI as a Service apps to analyze, augment, & automate decisions. Founder & CEO of Mize, 4CS, Venture Investor.
Harish Kumar @Harishkumar2603
4 Followers 64 Following
billy gore @Billygore18Gore
649 Followers 2K Following
Rossum @RossumAi
1K Followers 428 Following 🤖 The transactional document automation platform powered by next-generation AI technology, Rossum Aurora. ✉️ Subscribe: https://t.co/4XeTknKNmd
Jerry Almendarez @JerryAlmendarez
4K Followers 2K Following Superintendent, Santa Ana U.S.D. | Futurist | TED-Ed Innovative Educator | Social Entrepreneur #SAUSDBetterTogether #WEareSAUSD #SAUSDGraduateProfile
Dr Cynthia Prabhu, BD.. @cynprabhu
124 Followers 487 Following Dentistry, Business Development, PR, Research, Digital Marketing, Law, Social Justice, Healthcare capacity building, skilling, management, creativity, designing
Bart Claus @ClBart
361 Followers 827 Following Marketing professor @Ieseg//Interested in #ConsumerPsychology #Sharing #CircularEconomy #Sustainability & too much other stuff//👱♀️👱👱🏻//Mr. @SofiePraktijk
Recode Solutions @RecodeSolution_
404 Followers 245 Following REIMAGINE. RE-ENGINEER. RECODE. IT Services and IT Consulting
Richard L. Cruz @realrichcruz
66 Followers 168 Following Innovator, educator, solution finder, seeks to reshape the world, helps organizations make a difference.
Janet Ward - TheAvata.. @JanetWardT65400
20 Followers 73 Following Academic specialising in Digital marketing @[email protected]
YunLiu96 @LiuYun96
1 Followers 14 Following
Mijka Ghorbani @MijkaGhorbani
71 Followers 285 Following Doctoral Researcher in Marketing at University of Strathclyde, Glasgow (UK)
BK @BK47699374
227 Followers 2K Following
Lacramioara Radomir @LacraRado
5 Followers 28 Following Lecturer PhD Department of Marketing Faculty of Economics and Business Administration Babeș-Bolyai University Romania
Idongesit Oto Eshiett @IdongesitEshie4
12 Followers 26 Following Passionate about learning, Research, Service to my Community & Service to God
Asha Gourinath @asha_jan
158 Followers 138 Following
Xkelamx @xkelamx38367
10 Followers 60 Following
Mark Sattin @Finatal_SattinM
79 Followers 2K Following
Professor Yogesh K Dw.. @YogiD15
2K Followers 1K Following Professor of Digital Marketing & Innovation @SoMSwansea @SwanseaUni; Editor of International Journal of Information Management; #Artificialintelligence #AI
Markus Giesler @DrGiesler
6K Followers 1K Following Professor @SchulichSchool @yorkuniversity. Editor @JCRNews. Speaker @TheLavinAgency. He/him.
Carlos Flavián @CarlosFlavian
1K Followers 2K Following Passionate Researcher and Speaker in #AI #Robot #AR #VR #Metaverse #Tourism AIRSI chair Chair of the METODO Research Lab Prof. Marketing (U. Zaragoza; SPAIN)
AMASERVSIG @amaservsig
860 Followers 83 Following SERVSIG serves worldwide academics who are interested in services research.
Cleopatra Veloutsou @C_Veloutsou
883 Followers 458 Following Professor of Brand Management @UofGAsbs - Editor in Chief: Journal of Product and Brand Management - Associate Editor: Journal of Business Research
Tuure Tuunanen @tuuret
636 Followers 569 Following Tuure is a Professor of Information Systems at the Univ. of Jyväskylä. He leads CPSS research group and Finnish Hub for Digitalization.
Psychology & Marketin.. @PsychMarJournal
1K Followers 232 Following Psychology & Marketing (P&M) publishes original research and review articles dealing with the application of psychological theories and techniques to marketing.
Eleonora Pantano (PhD.. @E4Retail
665 Followers 648 Following Associate Professor (Reader) of Retail and Marketing Technology @BristolUni_BSch
Christian M. Ringle @C_M_Ringle
377 Followers 75 Following Researcher at Hamburg University of Technology (TUHH).
@servcollab @servcollab
471 Followers 1K Following ServCollab seeks to serve humanity through service research collaborations that catalyze reducing human suffering and improving human wellbeing.
Dr. Mansur Khamitov (.. @MansurKhamitov
3K Followers 3K Following Marketing Professor @KelleySchool @IUBloomington, Thought Leader, Board Member, Influencer, and Consultant
Maximilian Beichert @docmaxdi
637 Followers 840 Following PostDoc @HECParis PhD @quant_marketing @mannheimBschool with a main focus on #usergeneratedcontent #socialcommerce #influencermarketing
Jaylan Azer @dr_jaylan
430 Followers 448 Following Senior Lecturer in Marketing at Adam Smith Business School, University of Glasgow.
Jim Spohrer @JimSpohrer
3K Followers 3K Following Reflecting on it all. 56 Maine 74 MIT/Verbex 82 Yale/URome 89 Apple 98 IBM 22 ISSIP/ https://t.co/qMNNDWRRsU Next things ? RIP
ProfDimitriosBuhalis .. @buhalis
6K Followers 4K Following #Strategy #Technology #Tourism #Management #Marketing #distribution #digital #Smart #SocialMedia #SoCoMo #RealTime #AI #AmI #Professor #eTourism @bournemouthuni
Journal of Marketing @JofMarketing
6K Followers 224 Following
Marin Jovanovic @marinjovanovic
1K Followers 2K Following Associate Professor at Copenhagen Business School @CBScph Research on #businessanalytics #businessmodels #deeptech #B2Bplatforms #ecosystems
Christian Kowalkowski @C_Kowalkowski
863 Followers 332 Following Professor of Industrial Marketing | Servitization | Service Growth Strategy | Business Model Innovation | @CBMI_LiU | #NAFO | @webofscience #HighlyCited2023
Charles Dennis @Charles95970510
75 Followers 28 Following Prof. Charles Dennis is Prof of Consumer Behaviour at Middlesex University (UK); and Associate Editor in the Marketing section of Journal of Business Research.
Luke Williams @LukeWilliamsCX
3K Followers 4K Following NYT + USA Today Bestseller. Global thought leader #customerexperience science + practice. #CX #Strategy #analytics (views+data = mine) (problems = yours)
Rohit Verma @rohit_verma
405 Followers 225 Following Dean, Darla Moore School of Business, University of South Carolina
Letizia Alvino @AlvinoLetizia
271 Followers 435 Following Assist Prof #Marketing #Consumerbehaviour #Neuromarketing at @UTwente; Like #Reading, #Baking, #Coffee, Love #Cats (probably too much). Motto: No Brain No Gain!
Miguel Guinalíu @GUINALIU
4K Followers 1K Following Ph. D., Associate professor of #marketing (@fecem_Unizar, 🇪🇦). 🎹 lover & #horror 🎬 fan. #AI #digitalmarketing #tech #science #marketingbites
Professor paUL @ProfessorpaUL15
160 Followers 325 Following
Alex Mari @Mariketing
1K Followers 2K Following Research Associate, PhD Candidate and Teaching Fellow in Digital and AI for Marketing at University of Zurich @UZH_en | #AI #Marketing #VoiceCommerce
Dr Kat Duffy @katmduffy
2K Followers 2K Following Senior Lecturer in Marketing @UofGAsbs Interested in consumer culture, fashion, sustainability #CCT #digitalisation #sustainableclothing #circulareconomy #AR
Paul Burke, PhD @drpaulburke
4K Followers 5K Following Professor ▪ Marketing ▪ Researching choices to improve our future ▪ #bus #edu #marketingtwitter ▪ academic @ Univ. of Technology Sydney (UTS)
Florian Buehler @FlorianBuehler
576 Followers 1K Following Behavioral Scientist 🥼 | Senior Lecturer at FHV Vorarlberg | Prev @VUamsterdam @hft_presse | I study AI, Marketing & CB | 🇩🇪🇬🇧 🍺🚴♂️
Dr Nicole Koenig-Lewi.. @Koenig_LewisN
482 Followers 731 Following Reader in Marketing @CardiffBusinessSchool. Researcher, interested in Sustainability, Sharing Economy and Consumer Experience. Any views expressed are my own.
MCI Singapore @SingaporeMCI
29K Followers 54 Following Official Twitter account of the Ministry of Communications & Information (MCI). Stay updated on the latest from our libraries, infocomm & media sectors.
Babak Taheri @taheri_babak
557 Followers 1K Following Professor of Marketing. Academic, engineer and social scientist, interested in marketing and tourism, love traveling. Views expressed mine!
Amir Raki🐝 @amirraki875
667 Followers 1K Following Lecturer in Marketing @UoLManSchool | Researching #TransformativeServiceResearch #TSR #Wellbeing #Vulnerability #ServiceDesign #Refugees
Bach Q. Ho @hqba
381 Followers 382 Following Entertainer. Ph.D. (Knowledge Science). Transformative Service Research. Service Mechanics（サービス力学）。社会哲学。脱出生祝祭主義。一万人総貴族社会。黙示録を残す使徒ヨハネ。ジェラス＋レム。
Seb Murray @SebMurrayJourno
736 Followers 384 Following Freelance education/business journalist writing for @EveningStandard @FinancialTimes @Guardian @TheEconomist @Forbes
NUS Business School @NUSBizSchool
3K Followers 235 Following NUS Business School, a top-ranked school offering undergraduate to executive-level education; provides management thought leadership from an Asian perspective.
Fabian Bartsch @bartschf
254 Followers 848 Following Associate Professor in Marketing @Montpellier_BS
Rob Price @The_Digital_COO
2K Followers 2K Following Reimagining #Recruitment, #Consulting in #AI age, #DigitalResponsibility (CDR), #DigitalTop100, CxO, #DigitalEthics, #DigitalSustainability, #Stags, #running
Andreas Bayerl, Dr. @docbayerl
170 Followers 324 Following Assistant Professor in Marketing @erasmusuni
Laura Berry @lauram1berry
591 Followers 802 Following PhD at Trinity College Dublin. Research interests include consumer sensory experiences in digital environments and consumer interactions with new technologies.
Patrick van Esch @MRPVANESCH
108 Followers 223 Following
Puneet Manchanda @PManchanda_
2K Followers 2K Following Professor at Ross School of Business, University of Michigan focused on marketing, strategy, technology, data science and analytics. All views are personal.
Shyam Gopinath, PhD @shyamgopinath
602 Followers 553 Following Asst. Prof Marketing @KelleySchool|Ph.D @KelloggSchool| @iitmadras alum|ERB member #JournalofMarketingResearch @ama_journals|#marketing #socialmedia #cricket
Yang (Jenny) Guo @miao1392105959
621 Followers 1K Following Assistant professor @Binghamtonu; marketing PhD @PittTweet; masters @WestVirginiaU; research #sharingeconomy #sustainability
Fredrik Nordin @fredriknordin
679 Followers 310 Following Professor and Head of Stockholm Business School @Stockholm_Uni. Tweets are my own.
Francisco Villarroel @FVillarroelO
548 Followers 701 Following Associate Professor of Marketing, LUISS Guido Carli University. Text Mining and Language Researcher. Every word counts!
JamieBurton @A_JamieBurton
1K Followers 5K Following Pro(f) Marketing schemer @AllianceMBS, @OfficialUoM. Customer experience (mgmt), service(s), servitization, shared space, teaching, boats, music.
Tales of Consumption .. @consumptiontale
930 Followers 677 Following Podcast about our consumer society hosted by @anujap & @alevpk from the University of Southern Denmark. Find us wherever you get your fine podcasts.
Marketing Theory @MktgTheory_news
3K Followers 1K Following official twitter of Marketing Theory @SAGEManagement, a peer-reviewed journal for the dissemination of alternative and critical perspectives on #MarketingTheory
Anthony Patterson @TonyPatterson
2K Followers 2K Following Professor of Marketing, Lancaster University.
Arik Cheshin אריק.. @acheshin
690 Followers 3K Following Social scientist focusing on the social influence of emotion.
Joan Carlini @joancarlini
567 Followers 860 Following (she/her)| PhD | Researcher | LGBTIQ + Ally | talks about health, people experiencing vulnerability, consumer behaviour, sustainable events
Ankur Srivastava 🇮.. @ankur0985
288 Followers 533 Following Faculty of Marketing @IRMAofficial79 || Global Brands || ICT4D || New Age Technologies || Lucknow University alum || 🏏🎼
Janet Ward - TheAvata.. @DrJanet_A_Ward
4K Followers 5K Following Academic specialising in #DigitalMarketing #VirtualReality #AI [email protected]
Josephine @GoJefferies
1K Followers 5K Following Senior Lecturer in Marketing (healthcare service innovation and self-service technologies) RT do not denote agreement - but interest in following issues.
sonia t. @soniabasz
218 Followers 368 Following Service designer. Systems thinker. I help people interact at work.
Rifayat Islam Rushan @rifayat
44 Followers 280 Following PhD Researcher in Marketing @AllianceMBS @OfficialUoM | Consumer Behaviour 🇧🇩🇳🇿🇬🇧
William Jefeson @Willjefvs
88 Followers 675 Following
Ovidiu I. Moisescu @ovidiu_moisescu
402 Followers 140 Following Professor at Babeș-Bolyai University, Faculty of Economics and Business Administration, Department of Marketing
Gizem Yalcin Williams @gyalcinwilliams
1K Followers 357 Following Professional coffee drinker, Assistant Professor @UTexasMcCombs, researches how consumers interact with AI. She/her
Dilip Mutum @admutum
10K Followers 6K Following Professor of Marketing. Interested in digital consumption, digital transformation,sustainability and higher education. Autism parent. All views here are my own.
An interesting set of articles by McKinsey on generative AI: What do employees really want out of generative AI? mck.co/4ddyjh2 чрез @McKinsey
Join ServCollab for an Inspiring Webinar Series on the Sustainable Development Goals servcollab.org/post/join-serv…
Tell the customer what you are going to do. Then do it. Then tell them that you did it. They will appreciate you, have confidence in you & in return will give you more business.
NEW PAPER Rasul, T., Santini, F. de O., Lim, W. M., Buhalis, D., Ramkissoon, H., Ladeira, W. J., Pinto, D. C., & Azhar, M. (2024). Tourist engagement: Toward an integrated framework using meta-analysis. Journal of Vacation Marketing, doi.org/10.1177/135676… Tourist engagement
@JochenWirtz Intriguing. How does CEO Goh see the airline industry evolving post-pandemic? ✈️
@JochenWirtz @JochenWirtz It seems like an intriguing interview with CEO Goh Choon Phong. Thoughts on Singapore Airlines' future strategies and services?
What your business wished you knew🥇 Perfect reading with my favourite meal! Get it today at your favourite online or physical bookstore. #tuneupyoursmallbusiness #Sleeman #smallbusinessbigdreams #growthmindset #growyourbusiness #improveoperations #increaseprofits…
Just accepted for publication: ChatGPT in the Service Sector: Opportunities, Challenges, and Future Research. researchgate.net/publication/37… #ChatGPT #generativeAI #GenAI #AI #ArtificialIntelligence #CorporateDigitalResponsibility #Service #ServicesMarketing #ServiceManagement
#WorldBookDay2024 My book 📖 Tune-Up Your Small Business is available on 26 March 2024 🎉 #smallbusinessowners 👀
Ready to level up your skills? 🚀 Don't miss your chance to join our cutting-edge online course!💡Limited spots available. Enroll now before they're gone! smartpls.com/courses #PLS #PLSSEM #SmartPLS @NIT_HH @SmartPLS @C_M_Ringle @MarkoSarstedt @jm_becker
#CX requires us to focus on customers, which leads us to feeling more empathetic and grateful. This is one of the top 🔟 ways #customerexperience makes a better world. This episode of the #ExperienceActionPodcast presents more: bit.ly/3JWRMX1?utm_ca…
Communication is one of the most overlooked components of the #customerexperience. But it’s one of the most important components of any relationship. >> The Power of Communication: Enhancing Relationships and Business Success buff.ly/49vBhue #communication #cx
Discover what you do best & exploit it. Not only do you want to be perceived as an expert, but you also want to be known for something that you do better than anyone else.
hmmm, what should smart small business owners read next? 🧐 After reading this one 👇🏻 #smallbusinesstips #smallbusinessowners #readerscommunity #whattoread #books
Have a question about customer experience, employee experience, leadership, or teamwork? Record it here {permalink}, so we can discuss it on the Experience Action podcast! Thank you for helping us turn ideas into ACTIONS!
If I could go back in time, this is one of the things I’d tell myself 👇🏻
Change before you have to. Jack Welch #motivation #smallbusinessowners #growthmindset stratagease.com
There is NO such a thing as #overtourism It is only badly planned, developed and managed tourism that leads to problems - read “Unpacking Overtourism as a Discursive Formation through Interdiscursivity”, Tourism Review, Vol. 77 No. 1, pp. 54-71. doi.org/10.1108/TR-12-…
One of the most underrated truths about customer experience: It's more profitable to prioritize long-term customer satisfaction and loyalty than to focus on short-term gains. Discover how to prove the value of customer experience this Wednesday: experienceinvestigators.com/proving-CX-val…
The remarkable progress in hearing aid technologies is life-changing for these babies... These smiles just made my day! #innovation #technology #techforgood
Trends for United States
You might like
