LISD Helpdesk @LISDHelpdesk

We post tweets about the technology in Lewisville ISD. Call us, email us, we are here to help. Support.lisd.net LISD Administrative Center (LISDAC) Joined July 2012

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Resolved] Digital Instructional Resource Issue Confirmed (#131650) Users can now sign into APEX. status.lisd.net/incidents/1316…

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[Issue] Digital Instructional Resource Issue Confirmed (#131650) Currently Users are not able to sign into APEX. The company is aware of the issue and is working on a fix. status.lisd.net/incidents/1316…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Resolved] Sporadic external calling issues (#128831) Our voice provider found the cause of the external calling issues and applied the fix overnight last night. The external calling issues are now resolved. status.lisd.net/incidents/1288…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Resolved] Digital Instructional Resource Issue Confirmed (#128975) The few instances that were reporting this have started working. status.lisd.net/incidents/1289…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Issue] Digital Instructional Resource Issue Confirmed (#128975) Users accessing Mindplay may get a license expired notice. We are aware and have contacted the vendor to find a solution. status.lisd.net/incidents/1289…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Issue] Sporadic external calling issues (#128831) There are sporadic issues with external calls dropping. This affects both outbound and inbound external calls. We are working with our provider to resolve the issue. status.lisd.net/incidents/1288…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Issue] Wireless connectivity issues (#126976) We’ve verified reports of some devices not receiving a network address when connecting to the LISD Wi-Fi network. The network team is working with vendor support to resolve… status.lisd.net/incidents/1269…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Scheduled] MDM maintenance (#126415) From 2023-04-16 00:00 CDT To 2023-04-16 06:00 CDT The MDM/Self Service will be down while updates are installed and maintenance is performed. The Self Service application and device… status.lisd.net/incidents/1264…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Resolved] Digital Instructional Resource Issue Confirmed/In Progress (#125945) Clever has fixed the SSO issue and users should be able to access the instructional resources found in Clever. status.lisd.net/incidents/1259…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Monitoring] Digital Instructional Resource Issue Confirmed/In Progress (#125945) Clever has identified the issue and is monitoring the situation as login error rates subside. Some may be able to sign in while others c… status.lisd.net/incidents/1259…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Issue] Digital Instructional Resource Issue Confirmed/In Progress (#125945) Clever is having issues with their SSO, so any resource that is housed in Clever will get a 504 Bad Gateway screen when going through ClassLink… status.lisd.net/incidents/1259…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Resolved] Digital Instructional Resource Issue Confirmed/In Progress (#125929) Students and Teachers should now be able to access APEX through ClassLink. You may need to clear cache. status.lisd.net/incidents/1259…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Investigating] Digital Instructional Resource Issue Confirmed/In Progress (#125929) The LISD Technology Team has confirmed an issue with this resource and has started working to resolve it. Users get a 503 Service Tempo… status.lisd.net/incidents/1259…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Resolved] Internet connectivity issues (#125753) Internet connectivity has been stable since the workaround was implemented. The issue has been resolved. status.lisd.net/incidents/1257…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Monitoring] Internet connectivity issues (#125753) There is a fiber cut between data centers. The network team has implemented a workaround to restore internet connectivity. status.lisd.net/incidents/1257…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Issue] Internet connectivity issues (#125753) We’ve received reports of internet connectivity issues. The network team is investigating. status.lisd.net/incidents/1257…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Resolved] Digital Instructional Resource Issue Confirmed/In Progress (#122297) The Clever/Skyward Sync seems to be holding. The clever database should be up to date. status.lisd.net/incidents/1222…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Scheduled] MDM maintenance (#122676) From 2023-03-26 01:00 CDT To 2023-03-26 06:00 CDT The MDM/Self Service will be offline while updates are installed and maintenance is performed. The Self Service application and dev… status.lisd.net/incidents/1226…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Resolved] Digital Instructional Resource Issue Confirmed/In Progress (#122276) With the Clever syncing issue resolved, Access to new students in Apex should be working. status.lisd.net/incidents/1222…

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LISD Helpdesk @LISDHelpdesk

2 years ago

[Monitoring] Digital Instructional Resource Issue Confirmed/In Progress (#122297) The Clever/Skyward Sync issue seems to be fixed. We are watching it over the next couple of days. If you are having issues, please clear… status.lisd.net/incidents/1222…