David McLachlan @LeanCXScore
Author of two books and the Leadership Card Deck, The Lean CX Score, and Five Minute Lean. Design your work for Ease of Use and win. Joined September 2017-
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Here's a bit of fun - different Leadership Styles by Disney Character, from the PMBOK. Can you guess which Disney Character fits which leadership style? (Servant Leadership is my favorite) youtube.com/watch?v=uhUM3h… #PMP #PMBOK #Leadership
Star Wars Project Management: youtube.com/watch?v=TZyICw…
Social Proof is one of the six weapons of influence from Robert Cialdini. If your customers see others doing something (like buying or using your product), they are more likely to do it, too. makeplayingcards.com/sell/marketpla…
Your team craves significance - to stand out and make a difference. But they also crave connection - to fit in and be one of the team. The hard part about being a leader is enabling them both for your people, even though they are in conflict. makeplayingcards.com/sell/marketpla…
Four surprises from the PMP Exam - a 200 question Project Management exam for one of the most sought after qualifications in the world. youtube.com/watch?v=fjjtzg…
Focus on your team's strengths. Find out what they love to do, what makes time fly or what puts them in the zone, then give them more of that. You will see Employee Engagement go up by between 10% and 25%. leancxscore.com/leadership-car… #EmployeeEngagement #Leadership
Using Agile to evolve your organisation into an Agile way of work. This is directly from the Project Management Institute and Agile Alliance's Agile Practice Guide. Check it out! leancxscore.com/evolving-the-o…
Customers who had the best Customer Experience spent 140% more than customers with a poor customer experience. Your customer experience matters - a lot. Get the full CX Card Deck here: makeplayingcards.com/sell/marketpla…
Servant leadership is when you serve your team, as a leader - removing blockers and growing your team by being a great coach. leancxscore.com/leadership-quo…
Your Leadership Card for today: MASTERY. People will work harder and for longer if it means mastering a skill they care about. Teresa Amabile also found that people making progress are happiest in their work. See them all: leancxscore.com/leadership-car… #Leadership #EmployeeEngagement
“Clarity and simplicity are the antidotes to complexity and uncertainty.” – General George Casey Check it out: leancxscore.com/leadership-quo… #Leadership #LeadershipQuotes #EmployeeEngagement
Do you know what it means to be a Servant Leader? Agile has a great definition - from removing blockers, to facilitating and coaching your team. Check it out! leancxscore.com/what-is-servan… #ServantLeadership #Leadership #EmployeeEngagement
Have you clearly defined Operational Excellence in your team? How do you operate - is it clear, or clunky? Check this out for the best step-by-step framework on Operational Excellence I've ever seen. leancxscore.com/a-framework-fo… #leadership #OperationalExcellence #LeanManagement
Your leadership card for today: PURPOSE. Give your team a higher purpose. It costs nothing to do (but a bit of your time and thinking), and it has a greater impact on results than monetary rewards. leancxscore.com/leadership-car… #employeeEngagement #leadership
"A leader is best when people barely know he (or she) exists. When the work is done they will all say: 'We did it ourselves.'" - Lao Tzu leancxscore.com/leadership-quo… #Leadership #servantLeadership #employeeEngagement
Demonstrations and reviews are an important part of getting feedback from your customer. And feedback is the true core of Agile. Check out the video! leancxscore.com/demonstrations… #Agile #projectManagement #PMP
Your leadership card for today: Give your team free rein in solving a problem (while still keeping accountability for results) and watch their engagement soar. That is AUTONOMY. leancxscore.com/leadership-car… #leadership #intrinsicMotivation #EmployeeEngagement
A great reminder to give your team MEANING. “If you want to build a ship, don’t divide the work and give orders. Instead, teach them to yearn for the vast and endless sea.” – Antoine de Saint-Exupéry Check it out: leancxscore.com/leadership-quo… #leadership #meaningfulwork
"Collaborative user story creation" in Agile means using the whole team approach. Each team member specializing in their area can contribute to estimating the work required. Check out the video: leancxscore.com/collaborative-…
Your leadership card for today: Professors at MIT and Carnegie Mellon found in many cases monetary rewards actually decreased results. Instead, intrinsic motivation was the real key to success. leancxscore.com/leadership-car… #leadership #intrinsicMotivation #employeeEngagement
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