Help Desk @MCLAHelpDesk

Check out MCLA's new secure copying, printing, and scanning system called BlazerPrint! youtu.be/aJ0xjFkHMCU

The MCLA Tech Help Desk is now hiring for Fall positions! Click here to apply today! mcla.interviewexchange.com/jobofferdetail…

MCLA is turning on multifactor authentication for all MCLA accounts soon. This new feature will help to keep your account secure! Check out this documentation to learn more on what MFA is and how to prepare for it! techhelp.mcla.edu/index.php/MCLA…

Welcome back, everyone! Check out the MCLA Tech Help YouTube channel for TechTips! youtube.com/channel/UCLIWC…

Are you interested in joining our staff at the Help Desk this Fall? The Help Desk is now hiring for Fall positions! Check out the job description and apply online today! lnk.mcla.edu/helpdeskjobs

Need a new laptop for the Fall semester? Check out our latest recommended laptop options here! dell.com/mcla

Check out the latest Microsoft Office app that combines mobile versions of Word, Excel and Powerpoint! Learn more here! techhelp.mcla.edu/index.php/Micr…

Did you know all MCLA users have access to 1 terabyte (that is like 6.5 million document pages) of free cloud storage on OneDrive? Learn how to use your MCLA account to configure the OneDrive client to backup all your files here! lnk.mcla.edu/onedrivesync

Are you interested in joining our staff at the Help Desk this summer? The Help Desk is now hiring for summer positions! Check out the job description and apply online today! lnk.mcla.edu/helpdeskjobs

Subscribe to the MCLA TechHelp YouTube channel here! lnk.mcla.edu/techtips

As we pivot to remote learning, please know that our Help Desk services will remain available through phone (413-662-5276), live chat (techhelp.mcla.edu), and email ([email protected]). Reach out to us if you need any technical assistance!

Check out our latest TechTip video on how to manage your MCLA account password using SSPR! youtu.be/eQW4z-ueea0

The Verizon wireless outage that was affecting inbound calling to MCLA has been repaired, tested, and resolved. Thank you for your patience as we awaited resolution of this regional issue.

We have been made aware of issues with incoming calls to campus. There is a regional Verizon Wireless issue that has caused problems for other phone companies trying to route calls. MCLA IT is in contact with our provider and will provide updates as they become available.

Need to scan some paper documents? Check out this Microsoft app that allows you to use your phone as a scanner! youtu.be/dfJrL0VziK8

MCLA IT celebrates Black History Month by sharing the story of John Henry Thompson, as a founder of Macromedia his work is fundamental to today's multimedia technology. If you've used Flash or made a project using Lingo, you've used his technology. lnk.mcla.edu/0mond

MCLA IT celebrates Black History Month with the story of Kimberly Bryant, engineer and entrepreneur. Champion of tech inclusion, Bryant founded Black Girls CODE, an organization that aims to train 1 million girls of color to code by 2040. bit.ly/2NJI5Ae

MCLA IT celebrates Black History Month by sharing the story of Ralph Clark, CEO of ShotSpotter. ShotSpotter has made a tremendous impact by reducing gun violence. Their technology, used worldwide, helps law enforcement locate and respond to gunshots. bit.ly/2Ndg1VR

MCLA IT celebrates Black History Month by sharing the story of Clarence Ellis, the first African American to earn a Ph.D. in Computer Science. Dr. Ellis's collaborative technologies inspired today's workplace, paving the way for Zoom, Teams, Slack... bit.ly/3cYRrT7

Did you know that MCLA offers you free cloud storage of 1 terabyte through OneDrive? Check out this new tech tip video to learn more! youtu.be/-Fzp2qNuAOo