ServiceGenius @MatrixMetrics
Customer Care Advocate, Trainer and Public Affairs Commentator! Joined July 2012-
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Build a customer care machine, capable of withstanding all types of situations and people!
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ServiceGenius retweeted
Team USA clobbers Nigeria 156-73, in record-setting game. Most points, 3's (29) and margin of victory (83) in an Olympic game. Wow.
Tell us one organisation in Nigeria that CONSISTENTLY provides excellent customer service!
Customer Care is not a smile campaign. A carefully crafted strategy, backed by well trained people,friendly processes and technology it is!
How do you want people to feel when they interact with your customer-facing staff? Have you mapped the emotive elements? Do staff know?
Excellent Customer Service comes from the heart. Good people care and do the right things even when systems and processes let them down!
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