Optimum Help @OptimumHelp

We’re here 24/7 and happy to help with questions about your Optimum Internet, mobile, TV, phone, & billing. Additional support at link below. optimum.net/support Serving NY, NJ and CT Joined July 2012

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Optimum Help @OptimumHelp

5 months ago

Some Optimum customers in Middlesex County, NJ, are experiencing service interruptions due to a fiber cut. Our crews are actively working on the restoration efforts, which will continue until all impacted customers are back online. We appreciate your patience.

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Optimum Help @OptimumHelp

6 months ago

WEATHER WATCH: Our crews are prepared for the potential strong winds, thunderstorms, and tornadoes forecasted for parts of East TX, Southeast OK, AR, LA, and MS, from Tuesday, March 4th, into Wednesday, March 5th. Find tips to stay connected at optimum.com/storm and sign up…

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Optimum Help @OptimumHelp

8 months ago

WEATHER WATCH: Our crews are prepared for the potential snowstorm heading towards eastern North Carolina tonight into tomorrow. Find tips to stay connected at optimum.com/storm and sign up for text alerts in the event of a service outage.

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Optimum Help @OptimumHelp

8 months ago

WEATHER WATCH: Our crews are prepared for the incoming winter storm that is expected to impact areas in and around NY, NJ, and CT this afternoon and into tonight. Find tips to stay connected at optimum.com/storm and sign up for text alerts to stay informed in the event of…

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Optimum Help @OptimumHelp

8 months ago

WEATHER WATCH: Our crews are prepared for the incoming wintry mix of snow, sleet, and freezing rain expected to impact areas in and around TX, LA, and AR this Thursday through Saturday. Find tips to stay connected at optimum.com/storm and sign up for text alerts to stay…

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Optimum Help @OptimumHelp

8 months ago

Due to Winter Storm Blair, some Optimum customers in and around West Virginia may be experiencing service interruptions. Our crews are actively working on the restoration efforts, which will continue until all impacted customers are back online. Stay safe and we appreciate your…

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Optimum Help @OptimumHelp

8 months ago

Here at Optimum, we love the Knicks, Rangers, Islanders and Devils. We understand losing channels can be frustrating. We are frustrated too! We've worked tirelessly on your behalf to reach a fair agreement with MSG Networks. However, they've refused to offer a fair deal. As a…

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Optimum Help @OptimumHelp

8 months ago

MSG Network is currently threatening our customers about losing access to their channel. We continue to carry the MSG Network, and you can still watch it today on channels 203 and 204. At Optimum, we love our New York & New Jersey sports teams, including the Knicks, Rangers,…

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Optimum Help @OptimumHelp

9 months ago

WEATHER WATCH: Our crews are prepared for the potential strong winds and heavy rain heading towards the NY/NJ/CT Tri-State area today. Find tips to stay connected at optimum.com/storm and sign up for text alerts in the event of a service outage. For up-to-the minute weather…

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Optimum Help @OptimumHelp

11 months ago

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Optimum Help @OptimumHelp

11 months ago

We Are Here For You – Storm Update 10/8/24 We hope you and your loved ones are safe following Hurricane Helene. Optimum team members are still working around-the-clock where physical access has been permitted, and power has been restored. We will continue with this work until…

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Optimum Help @OptimumHelp

11 months ago

In the aftermath of Hurricane Helene, we are working hard to support our customers and fully restore services quickly. If your service was impacted by the storm, we are here to help. Check your email for further details. Visit our Facebook page for free WiFI access locations.

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Optimum Help @OptimumHelp

11 months ago

We hope you and your loved ones are safe. For customers in and around Hendersonville, NC, experiencing service interruptions, visit one of our Optimum WiFi Trailers to connect. Please check the safety of your route before you travel. Visit our Facebook page for locations.

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Optimum Help @OptimumHelp

11 months ago

For those currently experiencing service interruptions due to damage from Tropical Storm Helene, Optimum has set up a WiFi trailer where residents are welcome to stop by and connect to WiFi and charge up your devices at 717 S Grove St, Hendersonville NC 28792.