Rick Knight @RetentionExec
Helping franchised auto dealers Sell The Next Vehicle™ with personalized customer retention solutions. @PerformanceAdm @CertifiedMain PerformanceAdmin.com/blog Canton, OH Joined July 2010-
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Is your complimentary maintenance program effectively bringing customers back? Are you properly tracking the customer journey? buff.ly/2RV9U8h
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Dealership marketing isn’t only about bringing happy customers back in; it’s also a useful tool for reaching out to customers who have had a bad experience. buff.ly/32npGMG
Auto manufacturer maintenance plans aren’t enough — dealers have to launch their own complimentary maintenance programs and run them effectively. buff.ly/31nYmgS
Auto dealers are always looking for the next hook, the next “industry secret” that’s going to give them an edge over the competition. Want to know what really sizzles? A dealer-owned complimentary maintenance program. buff.ly/2ShvzHE
Customizing a dealer maintenance program is a key factor in any dealership's customer retention strategy. Learn how to build the perfect plan to retain customers. buff.ly/3ezmXFY
Reveal the true value of Complimentary Maintenance by making customers a part of your family. Building lasting relationships will keep them coming back. buff.ly/3cVrhxl
When it comes to success in a given job, DISC assessments make it easier to know what to expect before that role is assigned. Here’s how to take full advantage of DISC for auto dealerships. buff.ly/2SsXQLV
If you want to compete with today’s digital disruptors and the guy across the street, it’s important that you sharpen your dealership appointment-making skills to get a steady flow of leads. buff.ly/3c442lm
Getting a customer is sweet. Keeping that customer is even sweeter. Here's why it pays to focus on customers who don’t return. buff.ly/2WkQxGX
Once a customer drives away in their brand-new vehicle, how can a dealership bring them back? Convince customers that dealer maintenance is the way to go. buff.ly/2JB1qhy
It’s important that auto dealerships focus on the real driving force behind the auto industry: Baby Boomers. But, how do you go about marketing to Boomers? buff.ly/37gUGAC
The most effective way to increase sales and create growth is to cut down on customer churn — but first, you need to define a customer retention strategy. buff.ly/2SguizD
Your dealership’s ability to offer exceptional customer service remains fundamentally important to your success in achieving strong customer retention and, in turn, growing dealership profitability. buff.ly/2LvkZZV
Cleaning gutters. Painting fences. Sometimes, it pays to do it yourself. But when it comes to an auto dealership implementing a complimentary maintenance program, DIY may not be the best approach. buff.ly/3d7xLcT
Ready to get started with a better auto dealership marketing strategy? Here’s how to achieve the right blend of automotive marketing tactics. buff.ly/2Pjj6Sn
We do the heavy lifting so you can focus on what you do best —selling more cars. buff.ly/2VMpAN7
Learn how complimentary maintenance plans are structured to function as automotive consumer retention solutions for franchise auto dealers. buff.ly/39AGIcC
What's the best way to ensure customers are adhering to proper preventative maintenance schedules? Include complimentary maintenance to keep them consistent. buff.ly/2w72TJp
Do you engage customers during service or leave them to their own devices? Use these three tips to interact with customers and fuel service department traffic. buff.ly/34HNLPJ
Three simple steps to launching your own dealer maintenance program with Certified Maintenance Complimentary Maintenance Programs. buff.ly/34IHray
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