I am sorry @Ubiquiti but when you drop the ball this hard we have to say something - UI Logistics team couldn’t give me an answer for a whole week after my package was returned to sender for no apparent reason and until today I found out that I will need to place a new order.

@Salcoder Thanks for your patience. We'd like to learn more so we can properly review and assist. Please email your order number and any related support ticket numbers to [email protected] referencing. Thank you.