Frances Gordon @Simplified_SA
Content strategist and plain-language expert pt.linkedin.com/in/francesgord… Northampton, Lisbon, Joburg Joined January 2010-
Tweets2K
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Followers392
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Following429
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Likes194
Frances Gordon retweeted
Local Producers' Market - today @LoveNNmarket RT to win spa day with treatment for 2 courtesy of @HallWhittlebury
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Frances Gordon retweeted
#BT agent helpfully tells me 'robotic activity shows systems exception in account ordering closure' #plainenglish #consumerprotection #cra
My mind is blown by just how disrespectfully @British_Airways have treated me as a customer. Honestly, mind blown.
.@British_Airways @myflightcomp CAse ref 14862763. The mention of ´medical emergency´ is misleading here. Waiting for full report.
.@British_Airways supervised has told me you are lying when you gave me plane ticket. Am at counter.situation getting ugly. Pls intervene
.@British_Airways delayed my flight 25 hours. No mention of compensation. Is there compensation in this case?
.@British_Airways after cancelled jhb London flight, had to ask police for help with luggage etc as no ba staff were available. Scary.
.@British_Airways after u cancelled tonight's flight from joburg to London, waited 2 hours for luggage, another hour for hotel room. Bad.
Frances Gordon retweeted
Do most consumer financial services brands communicate clearly and fairly? #plainlanguage #tcf
Frances Gordon retweeted
We're getting excited over here! It's just over a week until the winners are announced.
Frances Gordon retweeted
The financial industry’s love of jargon! Catch @brucebusiness & plain language lawyer, Candice Burt #Tonight410 @cnbcafrica #DiscoveryInvest
Frances Gordon retweeted
Suggestions for a car insurer in the UK (with a fast turnaround time on quotations and queries)?
Frances Gordon retweeted
How much does smartphone convenience really cost you? dailymaverick.co.za/opinionista/20… A new column by IVO VEGTER @IvoVegter
.@FCA guidelines emphasise that a promotional tweet and a website it links to are separate financial promotions fca.org.uk/static/documen… …
Frances Gordon retweeted
Your jarbage du jour -- jargon that is complete garbage -- is the verb "enhance." Used when "improve" will do.
Frances Gordon retweeted
KinderJoy! There's gender stereotyping inside every one! (Pic via Karin Schimke)
Frances Gordon retweeted
FCA Chief Executive, Martin Wheatley on the issue of consumer vulnerability #vulnerableconsumers
.@TheFCA´s take on fair treatment of vulnerable customers. Some good soundbites from the industry... play.buto.tv/tyDFm
@kate_kenyon Not to gush (more) but this was a super presentation. I was hoping you had changed your mind about the tatoo :)
ClaudiaPobleteOlmedo @Claudip
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LeslieO @LeslieO
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Gus Silber @gussilber
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Ivo Vegter @IvoVegter
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Joseph Kimble @ProfJoeKimble
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Plain Language Associ... @PLAIN_Lang_Intl
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British Airways @British_Airways
1.4M Followers 85K Following Official British Airways X account. For help, please get in touch with us on Facebook, Instagram or visit: https://t.co/GpmEQmqJkr
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Frances Gordon: Princ... @fg_narratology
462 Followers 819 Following #FinancialInclusion @newsAFI #PlainLanguage #Accessibility #ContentStrategy #ContentDesign #Narratology #UXWriting Now @Backbase
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126K Followers 51K Following I play with words, and sometimes work with them too, as a Journalist/Author/Scriptwriter/Speechwriter/TweetWriter.
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1K Followers 2K Following Do: climate change & sustainability. Here for: much the same. Bread and roses, please. Quiff height and beard length may vary. He/him. 🏳️🌈🇪🇺
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