Lucas @SketchingDev

Polyglot developer, tinkerer & sketcher @OVOTechTeam sketchingdev.co.uk United Kingdom Joined September 2017

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Lucas @SketchingDev

a year ago

My ongoing project to detect errors in Genesys flows and chatbots... It * Tracks changes to flows/chatbots * Alerts to sudden increases in errors * Provides affected Conversation IDs There's much more I'd love to do, including tracking using Git #Genesys #Chatbots

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Lucas @SketchingDev

2 years ago

Really nice visualisation at #Xperience23 People were invited to add thread to it of a colour that reflects their relationship with @Genesys

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Lucas @SketchingDev

2 years ago

I'll be talking in a session at @Genesys's #xperience23 today about optimising bots, here are the links in my talk Articles from my talk: tech.ovoenergy.com/author/lucas/ Chatbot tooling: sketchingdev.co.uk/projects/ Demo of generative AI testing a Genesys chatbot: github.com/SketchingDev/m…

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Lucas @SketchingDev

2 years ago

Sketchnote of what I learnt at the first day of @Genesys #Xperience23 (I ran out of time to include it all). The exhibition opened today, and talks start tomorrow!

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Genesys @Genesys

2 years ago

Customer service bots are essential as consumer use of chatbots continue to rise, but satisfaction is declining. @OVOEnergy software engineer Lucas Woodward joins Genesys experts to dive into how to use automation to build better #bots, faster.

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Lucas @SketchingDev

2 years ago

On my way to speak at #xperience23. I've set myself the goal of implementing ChatGPT into my @Genesys Chatbot testing tool (github.com/ovotech/genesy…) during the journey so anyone with a @OpenAI ChatGPT account can start testing their bots with Generative AI!

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Lucas @SketchingDev

2 years ago

I’m on @Genesys's Tech Talks in 20 podcast! I’m talking about automating the development/testing pipelines for chat-bots at @OVOTechTeam, which allows us to reduce the time it takes to deliver functionality to customers and adapt to their feedback genesystechtalksin20.podbean.com/e/s3-ep-15-ovo…

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Lucas @SketchingDev

2 years ago

A few days ago I posted another article on the @OVOTechTeam blog, this time about a service I created that uses @Genesys Cloud's Participant Data to convey metrics, which my service publishes to DataDog. We can then utilise the power of DataDog with them tech.ovoenergy.com/creating-a-rea…

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Lucas @SketchingDev

2 years ago

Integrating ChatGPT into my self-serve chatbot testing tool. I like how realistic the automated tests now are.

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Lucas @SketchingDev

2 years ago

A sketch for a new blog article I'm writing about realtime streaming 'metric' @Genesys participant attributes to @datadoghq. It's currently handling 4.5 million events a month for approx $40 (AWS side) and $20 (DD side) in custom metrics

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Lucas @SketchingDev

2 years ago

Using developer tooling (CircleCI, GitHub, Terraform etc) to automate the development of Genesys chat-bots tech.ovoenergy.com/automating-dev…

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Lucas @SketchingDev

3 years ago

Managed to grab some time over Christmas to create a project for viewing my @smartthings sensor data in @grafana #smarthome

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Lucas @SketchingDev

3 years ago

I pivoted on the #sideproject to instead expose lower-level metrics that teams might find useful - splitting functionality by Lambdas. I learned last month just how expensive @datadoghq's Custom Metrics can be if you aren't careful about the cardinality of your tags 😱

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Excalidraw @excalidraw

3 years ago

You can now easily insert multiple @excalidraw library items at once. Select several items (or hold Shift to select a range) and drag (or click) to drop on canvas. via @dluzar Try yourself with this library from @SketchingDev → excalidraw.com/?addLibrary=ht…

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Lucas @SketchingDev

3 years ago

Think I've come up with a low level architecture: A weekly hit of @jeremy_daly’s serverless newsletter has sustained my interest all things serverless, so I’ve come up with the simplest I can think of to allow me to quickly get something up and running (securely) #sideproject

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Lucas @SketchingDev

3 years ago

High-level diagram of the side-project. Naturally I've already started thinking of how to over engineer it #sideproject

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Lucas @SketchingDev

3 years ago

I've started a side-project to try bring the customers' experiences closer to developers by gathering interaction data from across a business and presenting it to devs in the voice of a customer (to increase empathy?) Seemed interesting Thought I'd tweet by progress #sideproject

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Lucas @SketchingDev

4 years ago

I've written another blog article about @GenesysCloudDev! This time about a tool I've written that makes it possible to automate the testing of their Web Messenger Deployments. tech.ovoenergy.com/automate-testi…

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Lucas @SketchingDev

4 years ago

I wrote a blog article about troubleshooting @Genesys Web Service Data Actions using @ngrok_ tech.ovoenergy.com/genesys-troubl…

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Lucas @SketchingDev

4 years ago

Notes from implementing a solution (using DD guide) to forward logs from @googlecloud Functions to DataDog (@datadoghq). Hopefully someone else finds it useful. Please let me know if there's anything else interesting to know, like how to troubleshoot failing subscriptions...