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The incident with our service provider has now been resolved. User access to the Spend Wallet and Spend Cards has now been restored. As previously mentioned, all funds remain safe and secure. We appreciate your patience and understanding.
We have been made aware of a security incident with one of our service providers. We have taken precautionary measures and have frozen the Spend Wallet and Spend Cards as we work with the provider. All funds remain safe and secure. Please be patient as we work to restore access.
The ability for users to receive/deposit $ADA in their Spend Wallet has been restored, as the routine maintenance is now complete. Thank you for your continued support!
Users may be experiencing the temporary inability to receive/deposit $ADA in their Spend Wallet as we conduct routine maintenance. All funds remain safe and secure. An announcement will be released once this is complete. Thank you!
In addition to the recent $XRP news, we have made the proactive decision to suspend the ability for users to buy, sell, exchange and spend $DASH & $ZEC within the Spend App, effective immediately. User access to $DASH & $ZEC stored within the Spend App remains unchanged.
Due to the recent developments surrounding Ripple, we have suspended the ability for users to buy, sell, exchange and spend $XRP within the Spend App, effective immediately. User access to $XRP stored within the Spend App is unchanged and deposits / withdrawals will remain open.
The scheduled maintenance is now complete. The ability for users to send and exchange funds within their Spend Wallet is now active again. Thank you for your patience and understanding. We apologize for any inconvenience.
Users may be experiencing the temporary inability to send or exchange funds within their Spend Wallet at the moment, due to regularly scheduled maintenance. All funds remain safe and secure. An announcement will be released once this is complete. Thank you!
The iOS login issue has now been resolved. For users experiencing this issue, please update your Spend App to the latest version in the App Store. We thank you for your patience and appreciate your continued support.
Regarding the iOS login issue, we have submitted an emergency build to Apple and are awaiting their approval. Please note, cards and deposits are unaffected by this outage. Users who are unable to login can still utilize their Spend card using the last active asset. Thank you!
We are aware of an iOS issue preventing some users from logging into their Spend App. We have already located the problem and are releasing an updated version immediately to correct it. We apologize for the inconvenience and thank you for your understanding.
The issue preventing some users from utilizing their Spend card has been resolved. Card usage and activity is now fully operational. Thank you!
We have been made aware of an issue that is affecting some users when trying to utilize their Spend cards. The issue is currently being addressed and we will make an additional announcement once this is complete. We thank you for your understanding and continued support.
A reminder for all of our users to please ensure their Spend App is the latest version from the App Store. Problems occur more frequently when using an outdated version of the application. Thank you!
The scheduled maintenance is now complete. The ability for users to send and exchange funds within their Spend Wallet is now active again. Thank you for your patience and understanding. We apologize for any inconvenience.
Users may be experiencing the temporary inability to send or exchange funds within their Spend Wallet at the moment, due to regularly scheduled maintenance. All funds remain safe and secure. An announcement will be released once this is complete. Thank you!
Working diligently with our service providers, we were able to locate the issue some users experienced when attempting to make a purchase with their Spend Card. Corrective actions have been taken and all card activity should return to normal very shortly.
Some users may be experiencing the temporary inability to make purchases using their Spend Card. We are currently working with our provider to address and rectify the issue. All funds remain safe and secure. An announcement will be released once this is complete. Thank you!
Existing Cardholders: To activate your new Spend Card, follow these steps: Login to the Spend App --> "Cards" Tab --> Settings Icon (top right) --> Physical Card Status/Upgrade Card Status/Order Physical Card --> Activate --> Agree to Terms --> Input CVV Code --> Success
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