The Property Ombudsman @TPOmb
Free, impartial and independent Ombudsman, resolving disputes between Consumers and Property Agents since 1990. tpos.co.uk Wiltshire, UK Joined January 2012-
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🌟 Our members are hiring 🌟 Deadlines approaching on the 26 April, 3 May and 10 May 🔍 Find out more about the roles featured in this post alongside the additional job opportunities available on our website and apply: ombudsmanassociation.org/ombudsman-jobs @TenancyDeposits
Ombudsman Rebecca Marsh discusses the objectives of a potential regulator in the property industry and how she would like to see the responsibility shift from the individual, especially vulnerable individuals, to the regulator.
We're in our 35th year helping buyers & sellers get a fair deal for their property. We started in 1990 as the Ombudsman for Estate Agents & added lettings & other sectors to our service. We became The Property Ombudsman in 2009 to reflect the consumers & businesses we support.
In 2023, we had around 57,000 enquiries and half of these were regarding lettings. Rebecca Marsh discusses how The Property Ombudsman is already operating in the private rented sector and how a single Ombudsman scheme in the sector could work.
From everyone at The Property Ombudsman, we'd like to wish a Happy Eid al-Fitr to everyone celebrating today. #EidMubarak
A #Kent lettings and property management company has been expelled from The Property Ombudsman following their failure to comply with an adjudicated award totalling £3,100. Read the full case study ow.ly/nQZR50R7fOW
From everyone at The Property Ombudsman, we wish you a very Happy Easter. Our offices re-open at 9am on Tuesday 2 April. You can still use our 24/7 chat function at tpos.co.uk
Ombudsman Rebecca Marsh discusses the potential function of a regulator in the property industry and the enforcement of any regulation to improve standards in the industry.
Our adjudicator Amy attended the @PropertymarkUK conference in Exeter this week and gave members a sneak preview of our annual casework statistics. Make sure you’re following our social media channels over the coming weeks as we share the headlines from a busy 2023.
What could the scope of a potential property industry regulator be? Ombudsman Rebecca Marsh discussed this at a recent House of Lords session on property agent regulation.
Our Communications team attended a webinar about neuro-inclusive language and communications as part of #NeurodiversityCelebrationWeek
We were asked to review a buyer’s request for the reservation fee of £13,650 to be refunded after she decided not to pursue a property purchase. Read the full case study here ow.ly/kxOU50QVqsy
Rebecca Marsh attended the All-Party Parliamentary Group for the Private Rented Sector last week. Here she is in Parliament last week discussing the current limits of self-regulation of the property industry.
Our Deputy Ombudsman Lesley Horton delivered a session at a @NTSELAT webinar this morning. The session focussed on how redress schemes can help consumers and tips to help resolve property disputes. Learn more about what NTSELAT does here 👇ow.ly/cGkn50QScQs
"All about people and people relationships" says Rebecca Marsh @TPOmb and reiterates the need for good communication when it comes to tenancies and great tenant-landlord relationships. #IWD24 #InternationalWomensDay
Our Codes of Practice say that property businesses should take special care when dealing with consumers who might be disadvantaged. Consumer Friend are running a free webinar on Understanding Consumer Vulnerability on Friday 15th March at 10 am. ow.ly/UPF950QQ8Rn
Happy International Women’s Day! Rebecca Marsh is attending an event celebrating the contribution of women in the property industry. We're proud to work in a dedicated team featuring more than 70 women including 8/10 members of our senior management. #IWD2024
🔔 A reminder we are partnering with @TrustMarkUK to deliver a FREE webinar on Understanding Consumer Vulnerability 📆 15th March 2024 10am – 11am ✍️ Register online here: events.teams.microsoft.com/event/d6f7f9a6… #webinar #worldconsumerrightsday #consumerfriend #consumervulnerability
Ombudsman Rebecca Marsh, explaining the role of The Property Ombudsman this morning during the Industry and Regulators Committee.
The Property Ombudsman Rebecca Marsh is attending a House of Lords committee today to discuss how a regulator could work with enforcement, advice and redress bodies to raise standards. x.com/hlindustrycom/…
The Property Ombudsman Rebecca Marsh is attending a House of Lords committee today to discuss how a regulator could work with enforcement, advice and redress bodies to raise standards. x.com/hlindustrycom/… https://t.co/PiDPTbenzZ
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Cllr Sam Bennett 🔶.. @Bennett_Sam
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Henry Pryor @HenryPryor
37K Followers 366 Following “The 🄱🄱🄲’s favourite property expert" Buying agent with 40 yrs in the business. Bid on a house a week, buy £100m worth a year. 🤖, 🧌 & 👙accounts blocked.
Michael Stephen Day �.. @integraps
15K Followers 3K Following MBA FRICS FNAEA FARLA @TheNeg Lifetime Achievement Award 2023. Sales/lettings biz mentor/trainer/adviser. @propmarktrust Trustee. Guitarist/Singer. #watfordfc
Maurice Kilbride @MauriceKilbride
15K Followers 13K Following Passionate estate agency owner, industry blogger, campaigner for higher standards and contributor to BBC Radio 4 and 5 on property matters
Julian O'Dell 💙 @agencytrainer
9K Followers 5K Following 40 years in property. Sold our agency in 2015. Too young (just) to retire so help other agents be exceptional. Ambassador for Action Against Cancer. Widower💔
Kirstie Allsopp @KirstieMAllsopp
433K Followers 2K Following Tyranny is the deliberate removal of nuance. Albert Maysles.🥤🍿🚮 #Summerborn
Kristjan Byfield @KristjanByfield
4K Followers 5K Following Founder @baseproperty & @the_depositary sit on @zoopla ‘lettings advisory board’ & @UKProptech passionate #renting #PropTech #people hubby, dad #PropertyViking
Moving Home with Char.. @moving_charlie
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Independent Football .. @FootballOmbuds
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45 Followers 105 Following Impartially investigating and resolving complaints about New Homes
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Northern Ireland Publ.. @NIPSO_Comms
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Pensions Ombudsman @PensionsOmbuds
654 Followers 215 Following We are an independent organisation set up by law to investigate complaints about pension administration.
allAgentsPR @allagentsPR
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103 Followers 2K Following BH is Providng best service in the field of Real Estate since lst 25 years.For buying or selling of any property in Islamabad,Karachi and Hub Chowki 03162013134
Faye Greaves CIHCM @FayeGreaves101
3K Followers 2K Following Housing researcher @commonslibrary Mainly tweeting about #ukhousing #homelessness w/ some 🐶 + 😺 + 🦔 stuff. Proud CIHCM. RT = interesting (imo)
ExCeL London @ExCeLLondon
27K Followers 931 Following Official channel of ExCeL London, the home of world leading events and certified carbon neutral #ExCeLLondonWe're in our 35th year helping buyers & sellers get a fair deal for their property. We started in 1990 as the Ombudsman for Estate Agents & added lettings & other sectors to our service. We became The Property Ombudsman in 2009 to reflect the consumers & businesses we support.
@TPOmb I thoroughly enjoyed Rebecca’s presentation at the @NRLAssociation event for International Women’s Day.
The Ombudsman Files – redress case study. Rebecca Marsh, The Property Ombudsman, adjudicates on a dispute over a badly-prepared let. @TPOmb #propertymanagement #lettings #landlords #tenantsrights #PRS #mould #tenancydispute
And finally, what’s something only an Ombuds can do? For Ombudsman @RobBehrens1884, it’s “the freedom to speak truth unto power.” #Ombudsday
#Ombudsday serves to educate and raise awareness about the practices of the ombuds profession including the roles they play, the services they offer, and the value provided. Today we join other ombuds bodies in celebrating Ombuds Day. View video about the work of our office⬇️
Wide range of roles available with our members: Case Management, Adjudicators, Investigators, and the role of Financial Services & Pensions Ombudsman itself, as well as Audit Committee / Advisory Board role @HousingOmbuds @TPOmb @financialombuds ombudsmanassociation.org/ombudsman-jobs
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We wanted to share some top tips on how to make a complaint to the NHS in England: - Complain as soon as possible - Decide what you hope to achieve - Make your complaint clear For more top tips, visit our website: ombudsman.org.uk/making-complai…
Our step-by-step guides explain what happens when we first receive your complaint, how we decide if we can investigate it and what to expect if we do. Find out more: ow.ly/nzRI50GPzvz #Complaints #NHSComplaints
Was an absolute delight to be @The_RPSA Conference 2021 hosted in my home city of Leicester lastnight. Great to catchup with @GavinDunn2 of @cbuilde & Chairman @alanmilstein Top industry updates by @PlanitLinda Mark Hayward Looking forward to the next #RPSA event #surveyors
In this webinar, Zoe Bywater, Director of Lettings at @belvoirbedford and Siobhan Fennell, Interim Deputy Ombudsman at @TPOmb joined us to explore what to do when a client lodges a complaint with The Property Ombudsman. Catch up below ⬇️ hubs.li/H0-HRrr0
#BarredFromJustice: vulnerable people locked out of #LegalAid to challenge unlawful deportation orders, Ombudsman finds. Read the full story: ow.ly/PqQW50GEtFY @LawCentres
Follow the link to see the benefits that can help your organisation @ConsumerCodes #JoinCCAS #ConsumerCodes #RaisingStandards
Joining @ConsumerCodes provides your organisation with the potential to grow your membership base and increase market share. Find out how to join here tradingstandards.uk/commercial-ser… #JoinCCAS #ConsumerCodes #InspiringBusiness #ConsumerProtection #RaisingStandards #ConsumerConfidence
Only businesses who belong to a CCAS Code Sponsor @ConsumerCodes can display the approved code logo tradingstandards.uk/consumercodes #JoinCCAS #ConsumerCodes #lookforthelogo #InspiringBusiness #ConsumerProtection #RaisingStandards #ConsumerConfidence #HonestBusiness #SupportingBusiness
Want to grow your career and help drive improvements across society? Our members are currently recruiting to a range of roles: ombudsmanassociation.org/ombudsman-jobs @TPOmb @PensionsOmbuds @PHSOmbudsman @GardaOmbudsman @oiahe @TenancyDeposits @LGOmbudsman @SPSO_Ombudsman
South West Conference | 28 October Join us at Exeter Racecourse to talk ⚡ Marketing @broadwaypublish ⚡ Communication @NickLooby ⚡ Mortgages @HomeofMortgages ⚡ The Property Ombudsman @TPOmb ⚡ Trading Standards @NTSELAT Book 👉 ow.ly/8seu50Gt817
Looking for ideas to inspire better #ComplaintHandling? These good practice examples show what organisations are doing to improve the way they handle complaints & how they use them as opportunities to learn & improve. ➡️ ow.ly/SoER50F9Gb0 #MakeComplaintsCount
Left out of Legislation 🏡 A polyamorous throuple denied residence of a property due to the property’s HMO license only allowing single household occupancy. If you are interested in reading the full case study, please follow this link: tpos.co.uk/news-media-and…
In this webinar, Zoe Bywater, Director of Lettings at @belvoirbedford and Siobhan Fennell, Interim Deputy Ombudsman at @TPOmb joined us to explore what to do when a client lodges a complaint with The Property Ombudsman. Catch up below ⬇️ hubs.li/H0TkgVk0
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