TheDailyCSM @TheDailyCSM

Daily Wisdom for Customer Success Managers. Joined May 2024

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TheDailyCSM @TheDailyCSM

a year ago

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” - Steve Jobs That's how you succeed as a CSM. #CSM #CustomerSuccess #SaaS #B2B

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TheDailyCSM @TheDailyCSM

a year ago

“Listen at least as much as you talk”. In Customer Success, listening is just as crucial as speaking. When you are on a call, take the time to truly hear your customers' needs and concerns. You'll never be able to add value if you don't understand them. #CSM #CustomerSuccess

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