ThreeUKSupport @ThreeUKSupport
Have a question? Find answers and support at https://t.co/iSh50Qg0xX. Or catch our social media superstars here, Mon to Fri 8-430 and Sat to Sun 9-6. three.co.uk/support Joined August 2011-
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Unless your query is urgent, we’d advise against contacting us as wait times are likely to be very long. We understand how frustrating the last few days have been and are very sorry for the inconvenience this has caused to our customers (2 of 2)
Following an issue with our network that started yesterday, the vast majority of services have been restored. However, a small number of customers may be still experiencing an issue with voice calls. Our customer service teams are open but are likely to be very busy (1 of 2)
Having been impacted earlier today, our customer service teams are starting to come back online, but are very busy. Unless your query is urgent, we'd advise against calling as wait times are likely to be very long. We're very sorry for any inconvenience caused.
Following an issue with our network that started earlier, services are now recovering. We know a number of our customers are still waiting on their service to be restored, and our engineers are working to fully fix it (1/2)
Our customer services are still impacted and unavailable, so please check back here for the latest updates We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused (2/2)
We're very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused (2/2)
Some customers may be experiencing issues with our network this morning. Our engineers are working hard to fix it. This issue is also impacting customer service, so please check back here for the latest updates (1/2)
Our engineers are working hard to fix the intermittent issues some of our customers are experiencing with our network. We apologise sincerely for the inconvenience this is causing.
A number of customers may be experiencing issues with our network. Our engineers are working on the issue now to fix it as soon as possible. We apologise for any inconvenience caused.'
We're aware of an issue affecting access to the Three+ Rewards app. Our team is working to resolve this as quickly as possible and we'll keep you updated. Thank you for your patience.
There are no plans to run the test again, but Sunday's activity means an issue was identified and in a real emergency we can make sure everyone across the country gets an alert 2/2
Following the emergency alerts test yesterday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning our engineers deployed a fix meaning there will be no issue with future alerts 🧵1/2
We're aware that a number of customers have not received the test alert. We're working closely with the government to understand why and ensure it doesn't happen when the system is in use.
You can opt out of this national test by searching for #emergencyalerts in your phone settings. This isn’t recommended but could be useful if you need to keep your phone concealed or will be asleep at the time. Find more about how to opt out here: womensaid.org.uk/uk-emergency-a… 2/2
On Sunday 23 April at 3pm, the UK Government will be testing their emergency alert systems. Your phone will make a loud siren sound, even if it’s on silent, and you’ll see a message appear on your screen 🧵 1/2 #emergencyalert
Earlier today a number of customers were having issues with calls on our network. This has now been fixed, we're really sorry for any inconvenience caused.
Apologies to anyone who may still be experiencing issues with phone calls. The issue is being resolved and we hope to have it fully fixed soon.
A number of customers may be experiencing issues with phone calls. The issue is being resolved & we hope to fix it fully in the next few hours. In the meantime, anyone affected should try restarting their device as it may fix it quicker. Apologies if you’ve been affected by this
We’re seeing a huge demand for Peter Kay tickets & we're aware many of you can’t access the Three+ app this morning. We're working on it as fast as we can! The presale is live for 48 hours and we'll make customers aware when the app is back up and running.
Have you heard about Three Community? A place to learn, support and collaborate with each other. Find out more, and how you could be in with a chance of winning a Google Pixel 7, right here 👉 3.uk/1bis0 Good Luck! 🎉
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@MarcMil65466441 @ThreeUK It's been a very busy 11 months okay lol
@ThreeUKSupport This is why you’re my favourite company! 🙌🏻🙌🏻
@ThreeUKSupport Me trying to get through Monday
@ThreeUKSupport Amen to that!🙏 I’ll stick around and stop the temptation to sniff out the competition. I knew you guys would come though for us in the end.
@ThreeUKSupport Brilliant signal really happy over all 😁😁😁
@ThreeUKSupport Thanks Salman. Yes, I've tried a restart and speeds are now phenomenal! Downloads at 56mbps. Good work on the mast today. Stay safe.
Thank you @ThreeUK for giving me 12GB data, unlimited minutes and texts for £10 a month... even though the deal is for new customers and not existing ones. Having 'new customer' deals honoured is one of the best things about being a loyal customer 😇😇😇
Dear @virginmedia Where do I send the invoice for lost income because you keep doing this? I'll be tethering using my @ThreeUK data, who once again save the day although I'm running out of data 😳 (see tweet from Friday with the same issue!)
@ThreeUKSupport OK I'll speak to him later and see what's happening, thank you
@ThreeUKSupport Thank you, Steph, I shall. Good morning, Three. Lovely day. :)
@ThreeUKSupport Hi there. I used it with @O2 but I’ve rang them up & it should be activated from 3 June. Thank you.
@ThreeUKSupport Fantastic, thanks for responding - looking forward to getting the phone and continuing with Three! ☺️
@ThreeUKSupport Damn! Okay. I was about to contact again so thanks for letting me know lol will check in on Monday
@ThreeUK Reading all these comments, wanted to say Thanks, never really had/have any issues with Three. for every complaint below, I'm sure there are 100 happy people who don't reply. Have a nice day from another hassled IT support tech..
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