Vertical @Verticalcomminc
We are your Experts in Human-Focused Communications and we're no longer posting or monitoring this platform. Find us on LinkedIN and Bluesky. vertical.com USA Joined July 2010-
Tweets2K
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We're headed for bluer skies... join us there. verticalcom.bsky.social See ya, Twitter.
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What’s your top takeaway from 2024: AI, cybersecurity, or omnichannel? Comment below or dive into our Year in Review: bit.ly/4geRTKV
Happy holidays to all! We hope everyone has a calm, joyful, and connected holiday.
What a year 2024 has been! From advancements in cybersecurity to the rise of AI-driven personalization in education and customer experience, this year has shaped industries in remarkable ways. bit.ly/402sRJi
Companies enforcing Return to Work (RTO) mandates are losing top talent, per a new study. Workers value flexibility- and they’re walking away to find it. RTO isn’t just old-school, it’s a talent drain. (Psst, Vertical has been remote since 2018.) arstechnica.com/tech-policy/20…
Before you implement Generative AI in your contact centers, make sure your data is up to the task. Read our latest article to lean the 7 Steps to Optimizing your Data for AI Powered Customer Service: bit.ly/4fUHFPv
The Generative AI you deployed for your Customer Experience team is only as good as the data it’s fed. Get control of your data in 7 steps: bit.ly/3Vf73rc #AI #CustomerService #DataOptimization
This Thanksgiving, we’re grateful for the human connections that power all the digital ones. Wishing you a holiday full of joy, connection, and gratitude. Happy Thanksgiving! #Thanksgiving #Gratitude #Telecom #Communication #Technology #ContactCenter
Outlook down for you, too? One of the powerful advantages of having multi-platform communications - I was able to group chat the whole company to ask who was having issues & got immediate answers. Don't have multi-platform coms? Go to bit.ly/3AOrgx4 to get started.
👏 Congratulations to our President, Ben Treadway, on being elected as the 2025 Vice President of the @SCTCconsultants Vendors Advisory Council! We’re proud of your leadership and dedication. #SCTC #Leadership #Congratulations
Is your call center haunted by burnout and stress? 🕸️ We share five treats for supporting mental health and well-being in the workplace. From tech solutions to self-care, learn how to banish those productivity vampires! 🧛♂️ bit.ly/4hrCkR8 #Halloween #MentalHealth
One of the best ways to utilize AI is in a way that makes your employees more productive and impactful. Have it run reports, have it provide customer information in real-time to the agent on the phone. Don't let it interact with your customers unattended. hubs.ly/Q02SzWVD0
Vertical Senior Government & Education Consultant Kevin helping customers even on the floor as he awaits the opening of the California County Information Services Directors Association #ccisda See you there!
Vertical team Julie and Curt with special guest Jeremy Markey are ready to rock at the @AGCCPConference #agccp
AI seems to be everywhere you look (and some places you don't.) It's involved with your healthcare providers, it's on the phone with you when you call customer service, it's... "taking over your jobs?" 🤔 What's true and not true about AI: bit.ly/3zObf9Q
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