X-Rite Support @XRiteSupport

We are here to help answer questions about training, technical support and your profiling needs! We respond Monday-Friday 8-5 EST. xrite.com/top_support.as… Grand Rapids, MI Joined June 2010

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X-Rite Support @XRiteSupport

4 years ago

Thanks for the tag @chrstnnggr Accurate color is important, even in space!

Gits420 @chrstnnggr

4 years ago

Thanks for the tag @chrstnnggr Accurate color is important, even in space!

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Please do the following: 1.Delete "XRD Software Update" at: Mac HD/Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/ 2.Delete "com.xrite.device.softwareupdate.plist" at: Mac HD/Library/LaunchAgents/ 3.Reboot the computer

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X-Rite Support @XRiteSupport

6 years ago

I see that you've been using an i1Display LT. That device was discontinued in 2011 and is no longer technically supported. The last Mac OS that was supported was OS X 10.7.5. For current Mac operating systems including Catalina, the i1Display Studio would be a good choice.

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X-Rite Support @XRiteSupport

6 years ago

For technical support inquiries on X-Rite products, please submit a form via our “Contact Us” page at the following link: xrite.com/contact-us/con… Your request will be sent to the appropriate X-Rite color expert to respond within 4 business hours.

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X-Rite Support @XRiteSupport

6 years ago

You should be able to perform a white balance at a minimum. Any additional questions about its use should be directed to the software vendors themselves.

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X-Rite Support @XRiteSupport

6 years ago

I see that you've logged support case # 2019-00251332. If it has been longer than one business day, you may want to contact our European Technical Support directly using the following: Help Center Toll Free: 0080070030001 eMail: [email protected]

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X-Rite Support @XRiteSupport

6 years ago

For technical support/questions/inquiries on X-Rite products, please submit a form via our “Contact Us” page at the following link: xrite.com/contact-us/con… . Your request will be sent to the proper X-Rite color expert to respond within 4 business hours.

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X-Rite Support @XRiteSupport

7 years ago

We are unaware of any known issues with using the i1Display Pro with ColorTRUE to calibrate an iPad Pro. This should work fine.

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X-Rite Support @XRiteSupport

7 years ago

Both have the i1Display Pro. The Filmmaker Kit bundles the ColorChecker Passport Video target and the Photographer Kit bundles the ColorChecker Passport Photo target. The Filmmaker Kit is for video and Photographer Kit is for still photo.

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X-Rite Support @XRiteSupport

7 years ago

We are planning to have a solution this Summer, well before the anticipated launch of macOS 11

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X-Rite Support @XRiteSupport

7 years ago

To resolve this, download and install XRD 3.1.7.6 from the following link: xritephoto.com/ph_product_ove…

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X-Rite Support @XRiteSupport

7 years ago

For help with this from the appropriate region, please submit a form via our “Contact Us” page at the following link: xrite.com/contact-us/con… . Your request will be sent to the appropriate X-Rite color expert to respond within 4 business hours.

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X-Rite Support @XRiteSupport

7 years ago

I'd cancel or force quit the installer...reboot the computer...and then reinstall the application from the following link: xritephoto.com/ph_product_ove…

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X-Rite Support @XRiteSupport

7 years ago

I found your support case in our 1st Level Technical Support queue. I will e-mail you from the case.

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X-Rite Support @XRiteSupport

7 years ago

The 2018 15" MacBook Pro uses "PFS Phosphor" technology. The 15" MacBook Pros went to PFS Phosphor technology in 2016.

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X-Rite Support @XRiteSupport

7 years ago

This version of i1Profiler includes a “Reset Device” button on the home page as well as a “Reconnect” button in the Measurement workflow step to restore connectivity to your device. If it still fails to connect, reboot with the i1Display Pro plugged in.

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X-Rite Support @XRiteSupport

7 years ago

First, make sure that you have the current version of i1Profiler 1.8.1 installed. If not, download and install it from the following link: xritephoto.com/ph_product_ove…