Luke Brown @_LukeBro

Proud father of identical #twins👶🏼👶🏼 #climber🧗‍♂️#snowboarder🏂 #tech enthusiast 👾 #CX & #contactcentre specialist ☎️🧐@EnghouseInterac enghouseinteractive.co.uk Reading, UK Joined February 2018

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Luke Brown @_LukeBro

3 months ago

🤖 Are chatbots the tech we love... or love to hate? Adoption has surged to 42% in contact centres, but experiences vary wildly, and smooth handoffs to humans are critical. Check out this article from Contact Centre Helper for some industry insights. share.engh.to/5nsax

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Luke Brown @_LukeBro

3 months ago

FCR is more than a metric — it’s a trust-builder. Here are 15 tactics to improve First Contact Resolution in your contact centre, from coaching to smarter tooling 👇 #CX #FCR #ContactCentre share.engh.to/68c8z

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Luke Brown @_LukeBro

3 months ago

🛒 eCommerce doesn’t end at checkout. Support loyalty and scale with the right contact centre tools. #CX #eCommerce share.engh.to/6k837

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Luke Brown @_LukeBro

3 months ago

👂 Still switching tools to serve customers? If your teams live in Microsoft Teams, your contact centre should too. Enghouse makes it possible. #MicrosoftTeams #CX share.engh.to/gnqqu

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Luke Brown @_LukeBro

4 months ago

🧩 What’s the secret to future-proofing contact centres? Three letters: API. Discover how an API-first approach powers flexibility, speed & secure integration in the cloud. #APIFirst #CloudContactCentre #CX share.engh.to/26rbr

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Luke Brown @_LukeBro

4 months ago

Hh Considering integrating your contact center with Microsoft Teams? Enghouse Interactive breaks down key factors: native integration, compliance, omnichannel support, and scalability. Ensure your solution aligns with your CX strategy. Hh share.engh.to/jcwpc

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Luke Brown @_LukeBro

4 months ago

🤖 AI is revolutionizing contact centers, but ethics & privacy can't be overlooked. Enghouse Interactive highlights the importance of bias mitigation, data protection, transparency, and human oversight. #AI #EthicalAI #DataPrivacy share.engh.to/4r7xw

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RJ Scaringe @RJScaringe

6 months ago

R2 body built with production dies!!

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Luke Brown @_LukeBro

6 months ago

💡The future of customer engagement is evolving! From AI-driven interactions to seamless omnichannel experiences, enhance your contact centre strategy 🎥Check out CX Today’s Charlie Mitchell hosting Simon Adnett #ContactCentre #AI #Automation #FutureOfCX share.engh.to/5kprg

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Luke Brown @_LukeBro

6 months ago

🌟AI is transforming contact centres – but are you leveraging it effectively? From automation to customer insights, discover how AI can enhance CX and operational efficiency. #AI #GenAI #ContactCentre #CX #Automation #FutureOfCX #CustomerExperience share.engh.to/44xur

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RJ Scaringe @RJScaringe

a year ago

This is exciting! Volkswagen Group CEO Oliver Blume and I are thrilled to announce the formation of a joint venture between our two companies. This partnership brings Rivian’s software and zonal electronics platform to a broader market through Volkswagen Group’s global reach and…

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James Lucas @JamesLucasIT

a year ago

The coolest movie posters of all time - a thread 🧵 1. Star Wars: Episode I (1999)

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Luke Brown @_LukeBro

a year ago

Our recent blog, drawing on stats from @ContactBabel's #utilities guide, and includes insight into how agents play a pivotal role in creating stronger #customerrelationships 💪🏻 Learn how important it is to build empathy into utility #customerservice share.engh.to/cju6m

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Rivian @Rivian

a year ago

We had a blast introducing R2 and R3 in San Jose last week — but the roadshow must go on! Next stop: Atlanta, April 27 through 29. For more details: rivn.co/AtlantaEvents

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Commsverse - The place to learn Microsoft Teams @commsverse

a year ago

Mercedes-Benz World (also known as the home of Commsverse 😏) Is THE place to be this June 26 - 27th 📌 With incredible speakers, industry leading technology, dedicated delegates and more, it’s an event not to miss ‼️ Get your ticket today 👉 commsverse.com

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Luke Brown @_LukeBro

a year ago

📧 Did you know email remains the most popular digital channel for #customerservice? In our latest blog we share some key tips to help customer service teams optimize and get the most from the email channel. Read it here: bit.ly/3OVdoEd share.engh.to/b7a3v