N Nirmalan @_NNirmalan

CEO /Principal Consutant, specialised and certified in Global Best Practices frameworks & Business process, strategist, mentor and official trainer. nnirmalan.com Sri Lanka Joined January 2018

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N Nirmalan @_NNirmalan

4 years ago

Customer Service, Quality & Pricing How would you expect the service cost to go down, when the capabilities contributing to the service cost keep going up? (the capabilities contributing are skilled resources, products and services used by the... tmblr.co/ZiH9kUa8IH2may…

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N Nirmalan @_NNirmalan

5 years ago

Customer service and transforming digitally - Technology can give you many flexible ways to reach the customers. But customers should feel, that they are being reached. This happens only when you reach/touch their hearts, with true service and... tmblr.co/ZiH9kUZ-od3nqe…

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N Nirmalan @_NNirmalan

5 years ago

Customer Service Customer service desk is NOT a shield for corporate management to hide behind from customer concerns ..! Customer concerns need to be resolved ASAP as committed, you cannot give excuses for violating SLAs or deficiency in... tmblr.co/ZiH9kUYXUtJWOW…

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Insider Tech @TechInsider

5 years ago

This bike lets you ride on the water

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N Nirmalan @_NNirmalan

5 years ago

PROCESS & CAPABLITIES Often clients ask to suggest one framework or methodology that they can follow, which will fit all their needs…! Unfortunately, if there is one, which fit all purpose or most of it, then we will not have a need to have... tmblr.co/ZiH9kUZmBK4ZWa…

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N Nirmalan @_NNirmalan

5 years ago

The farmer may sleep.. but the seeds that he sowed will NOT sleep…! tmblr.co/ZiH9kUZdvhzOmm…

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N Nirmalan @_NNirmalan

5 years ago

Position and politics The position may give you the formal credibility and recognition, but the real credibility and recognition is earned…! Which is gained based on what you do to justify the position obtained. Therefore, when you chase for... tmblr.co/ZiH9kUZac5i0ai…

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N Nirmalan @_NNirmalan

5 years ago

nnirmalan.net/post/638923164…

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N Nirmalan @_NNirmalan

5 years ago

nnirmalan.tumblr.com/post/628210552…

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N Nirmalan @_NNirmalan

5 years ago

Congratulations Sri Lanka... youtu.be/iOhVFbYA3pE

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N Nirmalan @_NNirmalan

5 years ago

📷 Knowledge gives power Wisdom gives courage.. tmblr.co/ZiH9kUYrMteBua…

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N Nirmalan @_NNirmalan

5 years ago

Multi deciplinary knowledge and expertise are the demands of the future. Like PhD there should be a higher qualification to address this. Have the universities considered this..? #knowledge #expertise #multiknowledge #wisdom #multiexpertise

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N Nirmalan @_NNirmalan

5 years ago

NBQSA 2020 - The National ICT Awards 2020, Registrations are now open..! Apply now..

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N Nirmalan @_NNirmalan

5 years ago

linkedin.com/posts/nnirmala…

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N Nirmalan @_NNirmalan

5 years ago

Ethical hacking not for underage..! Hacking should not be introduced to underage students (may be less than 18years). Think about the consequences than benifits..! Whats your thoughts?