It must be a part of your training program, @Airport_FRA. Changed flights this morning and managed to get through without a single one of your #employees returning a #smile! They do laugh and joke with each other, and the smile vanishes when they face a passenger. #BadSunday?

@_prashantrao_ Our staff should always be trained to execute the controls thoroughly, carefully and friendly 🙂 We've forwarded your experience to our colleagues in order to improve.