advith chelikani @advith_c

Many people are surprised that no employee has left Pylon yet. Someone at the Smart AI 100 Summit asked me what our secret is. We're trying to build something big, and the problems we're tackling don't have obvious solutions yet. Building AI for B2B support isn't glamorous and…

NEW: API endpoints for tasks, projects, and milestones You can now programmatically create, update, and delete tasks and projects. This means you can automatically spin up onboarding projects when a deal closes in your CRM or create follow-up tasks based on some signal in your…

You can now create custom formulas using variables like "meeting duration" and "meeting name". For example, you could calculate total time spent in QBRs with a customer, or flag accounts where discovery calls ran shorter than 30 minutes. This is helpful for tracking engagement…

How do you compete with Zendesk when you're a 3-person team? Build AI-native from day one. Next month at @saasboomi, I'll be sharing how we took on an established market like customer support and built an AI-first product. When we started Pylon, the support space was dominated…

INTRODUCING... SURVEYS Surveys let you pick up on valuable signals before it surfaces in tickets or meetings. Let's say you sent a post-resolution CSAT to an Enterprise customer, and they return a low score. That response can help your team act quickly before they churn.…

NEW: Pre-built formula templates Instead of building formulas from scratch, we now provide templates like... → Number of meetings (last 90 days) → Days since last meeting → Number of bugs (last 90 days) → Channel members left (last 30 days) → Average CSAT score (last 90…

We've been hiring like crazy at Pylon lately. 65% of our team has joined since January and no one has left yet. One thing I've learned is that recruiting great AI talent is harder than you think. Retaining great talent is also just as important when companies constantly compete…

Pylon is increasingly known for attracting top talent. What's worked best for us is recruiting from inside of our existing networks. Here's one way we do it: 1. Our team downloads a CSV of their first degree connections on LinkedIn. 2. We crawl the list to see if anyone knows…

2022 → Got into YC and built a Slack app 2023 → Raised Seed round from General Catalyst 2024 → Raised Series A from a16z 2025 (this week) → Raised Series B from a16z and BCV We've come a long way from vibe coding in our apartment (the original way) to serving 780+ B2B…

How Pylon prioritizes product work 👇 We balance vision, customer feedback, and sales blockers. Vision + feedback lead: → Vision drives long-term differentiation → Feedback fixes active customer issues Sales blockers matter less as prospects often ask for things they don’t…

You can now create custom calculations on your account data without leaving Pylon. Regular formulas let you calculate things like... → weighted health score → meetings in the last 90 days → number of feature requests → percentage of seat usage → lifecycle stage AI…

AI Fields review all your customer touchpoints and give you insights you can actually act on. This means you can track customer signals like... → Sentiment → Churn risk → Expansion opportunity ... and more. Let's say you're trying to track sentiment. Instead of manually…

Our latest customer came with some interesting family dynamics. Aashish is one of our engineers. His brother @ runs Glide. Sameer was getting frustrated with Intercom not scaling with their company, so he checked out Pylon and realized it was purpose-built for B2B companies…

UPDATE: Linear integration You can now create Linear tickets without ever leaving Pylon. Click "+ Add Issue" from your issue sidebar and... → have context automatically populated → set the issue status → add priority → assign to team members → choose projects or…

Customer signals are everywhere. → Support tickets → Call recordings → Slack, Teams, Discord conversations → Emails ... and more The issue is they're scattered across tools and platforms. Post-sales teams today have to spend hours digging through data and trying to piece…

You can now paste comma separated emails and it'll auto-formate into chips. Say you have a list like "[email protected], [email protected], [email protected]". Instead of typing each email, you can just copy and paste the comma-separated list into the "To" field. Pylon will automatically…

CSV exports of issues now include all custom issue fields. If you've added custom fields like... → Product area → Bug severity → Question type ... those same fields will now appear in your CSV export. This means no more manual reformatting when you're pulling data for…

Welcoming Kaan Demirbas to the Pylon CSM team 🚀 Kaan is joining us as our newest Customer Success Manager to help us manage our rapidly growing customer base along with Dan, Anna, and Donal. He conveniently has been waiting his whole life to work at a company called Pylon…

NEW: Language variables in runbooks AI Agents can now access languages as a variable in runbooks using 𝗰𝗼𝗻𝘁𝗮𝗰𝘁.𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆.𝗰𝗼𝗻𝘁𝗮𝗰𝘁_𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲. You can add a line like "Respond in 𝗰𝗼𝗻𝘁𝗮𝗰𝘁.𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆.𝗰𝗼𝗻𝘁𝗮𝗰𝘁_𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲" to your…

Notebooks now display better formatting with improved text styling and spacing. Say you're reviewing AI generated summaries of the most recent call. You'll now see... → Proper bolding for key points → Clean spacing between sections → Easy to scan paragraphs instead of walls…