"Ordered pizza via @Swiggy but got a cold, unappetizing mess. Not only did I lose my appetite, but also charged for canceling! 😡 Seriously, where's the quality check? #disappointed #CustomerExperience"
@bhavishadavda @Swiggy @bhavishadavda Hi Bhavisha, we get your perspective. Please share with us the details so that we can assist you. ^Aiswarya
@bhavishadavda Thank you for being patient with us, Bhavisha. We get how unnerving this must have been for you. The cancelation fee has been reversed from our end. A stringent feedback shall be cascaded to avert such situations. ^Aiswarya
@SwiggyCares "Thank you for addressing my concerns promptly, @SwiggyCares. I appreciate the cancellation fee reversal and your commitment to improving service quality. Looking forward to smoother experiences ahead!"
@bhavishadavda Surely, Bhavisha. Do let us know if there's something else bothering you about our service. We'll take it up. Have a great evening! :) ^Aiswarya
@SwiggyCares "Hey @SwiggyCares, how about introducing insulated delivery bags to ensure our food stays piping hot? It could make all the difference in improving the customer experience! #HotFood #CustomerSatisfaction"
@bhavishadavda We appreciate your patience. Please be assured we have noted your feedback. The same will be shared with the team to work on it. ^Anjitha
@bhavishadavda Hi Bhavisha, we get your point. Please allow us some time to run a quick check on this. ^Anjitha