Bob Serr @bobserr
VP of Engineering, Azure Communication Services. Extreme optimist. Skier, wake surfer, mtn biker. Manhattan connoisseur. Tweets are my own. iPhone: 47.645439,-122.122284 Joined March 2009-
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Now that ChatGPT and LLMs exist, what's the point of having a chat bot for customer service if it doesn't actually understand natural language? A great example is @CoxComm chat bot. I'd rather just receive a message that customer support is closed.
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Bob Serr retweeted
As good as it gets! Kudos to this young man and the people who have brought him up! His game is impeccable & his character is clearly even better!
As good as it gets! Kudos to this young man and the people who have brought him up! His game is impeccable & his character is clearly even better!
Tech Mahindra and Microsoft are working together to enhance patient experiences with intelligent communication capabilities. #TechMahindra, #AzureCommunicationServices, #Healthtech #Healthcare techcommunity.microsoft.com/t5/azure-commu…
Bob Serr retweeted
Shining in Maize and Blue until 2AM in honor of @UMichFootball’s @CFBPlayoff National Championship
As we round out 2023, I’m excited to share that Wipro Limited and Microsoft are working together to help enterprises propel their success in the digital era with intelligent B2C communication solutions. techcommunity.microsoft.com/t5/azure-commu… #Wipro, #Microsoft, #Azure, #CX, #CPaaS
One thing I've learned about the Open AI news is that... i need to start writing without capitals when i post on x.
Bob Serr retweeted
Gosh, guilty before proven innocent. Thought it was supposed to be other way around. Until proven in a courtroom B1G levying penalties seems to violate due process. Feel.sorry for PSU who will take a beating bc of this tomorrow on the field. espn.com/college-footba…
HCLTech and Microsoft are now collaborating to help enterprises achieve more through intelligent B2C communications #CustomerExperience. #HCLTech #Azure #CustomerExperience #CX #CPaaS
I had a blast on @MSFTMechanics discussing how to improve customer service interactions by combing Azure Communication Services with Azure OpenAI service for generative AI using GPT #azureservices youtu.be/N0Cay8md9s4?si…
Capgemini and Microsoft are working together to unlock the value of intelligent communications and transform #CustomerExperience. #Capgemini #AzureCommunicationServices #CustomerExperience #CX #CPaaS techcommunity.microsoft.com/t5/azure-commu…
Bob Serr retweeted
SABRINA SETS ALL-TIME WNBA & NBA RECORD WITH 37 PTS IN FINAL ROUND OF 3PT CONTEST HISTORY 🏆 (via @WNBA)
Bob Serr retweeted
Next week! I'll be diving into prompt engineering with a brand-new feature inside of Azure AI Studio called Prompt Flow! Come prepared with questions: buff.ly/3PGmpD4
I had a blast talking to @lizzycrm on the @DynamicsHotdish podcast at Microsoft Build about the future of communications and AI. Don't know what a Hotdish is? Listen in to find out: podcasts.apple.com/us/podcast/ep-…
Bob Serr retweeted
You can now use Azure Communication Services Calling SDK for Windows to build mixed reality experiences in HoloLens 2. Check out the Microsoft Mixed Reality Toolkit 3 (MRTK3) here: msft.it/6011g53d9 #AzureCommunicationServices #Hololens2 #MixedReality
Bob Serr retweeted
See what’s new with #AzureCommunicationServices at Build and how we’re helping developers transform customer experiences with extensibility into Microsoft Teams and turnkey AI features. #MSBuild #Azure @Azure @Microsoft msft.it/6012gbYt8
Bob Serr retweeted
Going live at 1:30PM PST at Azure .Net Day to talk about Azure Communication Services and how easy it is to set up an SMS generator that sends short URLs to up level your customer engagement game! youtube.com/watch?v=3kffvM…
Had a great time this am on this panel at #enterpriseconnect2023. From Composable to Customizable: How CPaaS Is Enabling Applications and Integrations schedule.enterpriseconnect.com/session/from-c…
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