Hey @ElgatoSupport, just got my #ElgatoPrompter but I'm unable to connect it with camera hub using a MacBook Pro with USB-C only. Tried different cables and bought a 37 € Anker cable with Thunderbolt 4 support. Still doesn't show up. Any help? 🤷♂️
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@cbschmidt This is something we would like to take a closer look into. Please submit a ticket at e.lga.to/help and reply here with your ticket number so we can make sure to get these connected! -ES
@cbschmidt Thanks for reaching out to us. Is the USB C to C cable you are using at least 5Gbps data rated. Is the cable an Apple Branded cable? Let us know. -ES