Daniele Catalanotto @danielec
I'm a Swiss service designer and author. I believe that helping others is one of the nicest hobbies in the world. Co-founder of @sdxjobs catalanotto.ch Switzerland Joined June 2014-
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Big problems don’t need big solutions — ed.gr/blolk
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"The participatory budget campaign by the city of Lausanne takes into account a fundamental tenet of Service Design: co-creation." ed.gr/bloq3
A service design idea explained in under 2 minutes: ed.gr/blria
"73% of customers prefer to use a company’s website, instead of using social media, SMS and live chat for support." ed.gr/bnyny
Let me come to the cashier with something — ed.gr/blooa
"The problem I have with creating a personality for your bot is that you sometimes just end up giving traits to your bot which don’t bring any value to the end experience for your user." ed.gr/bloo3
"We should go back to the observation and research mode from time to times." ed.gr/blrvu
A service design idea explained in under 2 minutes: ed.gr/blrii
The importance of sound in Service Design — ed.gr/blomi
"It's a good practice to always include in a 404 page a call to action that brings people further." ed.gr/blrvh
"By repeating at the end of the announce the key information, the train driver ensures that I have the minimal knowledge needed." ed.gr/blrqz
"Waiting rooms are little hells on earth, but we can make them better if people get some entertainment in them." ed.gr/blrss
Let me put my belt before you search my bag — ed.gr/blonu
A bad review next to a good review, like Amazon does it might be smart service-design.co/show-the-bad-r…
A nice little tip on how to include kids in the service experience ed.gr/bpe9i
"Users strongly prefer website designs that look both simple low complexity and familiar high prototypicality." ed.gr/blruu
"In many Swiss train stations when there is a long line, some young staff members come through the line." ed.gr/blrs9
Got two minutes? Here a short video on a #servicedesign principle ed.gr/blrig
"Propose to send the receipt by email." ed.gr/blrqs
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