Discreet Math Group @discreetmath
We do the math...Former Genesys CTO and team tackle the problems no one else wants to try! Joined August 2009-
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Posted item on "Whither Customer Service Technology?" on Discreet Math Group blog: http://bit.ly/8WVjd
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Posted second part of essay on "Hubris and Humility", on complexity as most relevant scientific frontier: http://www.discreetmathgroup.com
Just posted first part of essay on "Hubris and Humility": http://bit.ly/qCsXv
Our website (more properly, our combined website and blog), with proper URL, is up and running: http://www.discreetmathgroup.com
Thoughts concerning NYT article (http://bit.ly/k2mW4) on rise of statisticians, in context of contact center industry: http://bit.ly/UqBej
Discreet Math team will be focusing on complex process optimization...such as large scale call routing in contact centers
Just launched our blog/website with initial "who are we?" post: http://bit.ly/FEBis
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