Retail's "iPhone Moment" & How Intelligent Systems Are Detasking Stores | Julian Mills, Quorso CEO In this episode of Omni Talk, Julian Mills, CEO of Quorso, unveils retail's "iPhone moment"—a transformative shift towards intelligent task management that revolutionizes store operations. Discover how AI is reshaping the retail landscape, focusing on data-driven work prioritization and customer-centric strategies. - Intelligent systems are replacing traditional task management, streamlining operations. - Retail's "iPhone moment" emphasizes personalized, data-driven prioritization. - Four types of wasteful tasks commonly burden store operations. - The "single pane of glass" concept is aspirational, yet 70-80% achievable. - Field leaders are transitioning from diagnosticians to coaches. - AI automation requires a balance with human oversight for optimal results. - Deterministic models are preferred for recalls, while LLMs offer personalized solutions. - Streamlined communication channels eliminate redundant tasks. - Data-driven approaches replace traditional visual checks, enhancing efficiency. Quick Action Items: 1. Identify and eliminate redundant tasks in your store operations. 2. Implement a "single pane of glass" strategy to centralize data access. 3. Train field leaders to adopt coaching roles to enhance team performance. Is your organization ready to embrace this "iPhone moment" in retail, and how will it redefine your customer service strategy? Listen to full episode: podcasts.apple.com/us/podcast/omn… ---