FAB Solutions - The Contact Centre People @fabsolutions1
Contact Centre Transformation | Start with Operational & Employee excellence, sprinkle in useful Technology & Clear process’ for great Customer experience fabsolutions.co.uk Manchester, England Joined February 2019-
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Is the AI human assisted or otherwise doing a good job? What’s your experience? Check out the full episode here youtu.be/zlXzpdjEUL0?si…
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Is #CCAAS on its way out as #AI takes over? fabsolutions.co.uk/the-contact-ce…
We hope everyone is celebrating in style and enjoying the holiday season! #merryChristmas
FAB Solutions - The Contact Centre People retweeted
🚀 Congrats to Vaishali Dialani, Senior CX Strategist at @KonabosInc, for being recognized as Rising Star of the Year! 💡 📹 Watch our judge Gary Gormley, Founder, @fabsolutions1, spotlight Vaishali’s bright future. 👉 eu1.hubs.ly/H0dVK5R0 | #CXLeadersAwards24
What’s happening in your contact centre this all hallows eve 🧛👻💀🧟🧟♀️🧟♂️☠️🕸️🎃 #contactcentre #halloween
Building a customer centric strategy, doesn’t have to be hard work and expensive! Check out this article for some tips and advice. fabsolutions.co.uk/building-a-cus… #CustomerExperience #customercentricity #CX
Does employee onboarding and workforce management practices trouble you? Come and listen to our panel of awesome speakers on the 21st November!! Join via the link below #wfm #EmployeeEngagement #onboarding #people linkedin.com/video/event/ur…
Is customer experience on its last legs! 59% of people we asked said yes!! fabsolutions.co.uk/is-customer-ex…
Building a human centred approach to performance management in the contact centre with @fabsolutions1 monthly webinar The Contact Centre Network fabsolutions.co.uk/enhancing-coac… #performanceManagement #contactcentre #Leadership
Manchester business owners and generous people of X formerly Twitter, please give as much as you can as I’m pulling a bus 🚌 for charity! 🪢 justgiving.com/team/founderte…
How do you write a good SOP document? @fabsolutions1 was delighted to contribute to @callcentrehelp article let us know what else you’d include? callcentrehelper.com/write-standard…
Would you be comfortable engaging with an AI Voicebot without knowing that it’s AI? As AI evolves the contact centre embraces different ways of building it into the customer journey but can AI evolve to be emotionally responsive? fabsolutions.co.uk/balancing-the-…
Is improving employee engagement on your agenda? Take a read of our latest article following the contact centre network event with two expert panelists we summarised some of the key topics and themes discussed. fabsolutions.co.uk/employee-engag…
How do you create great customer outcomes by SING-ing? Here @fabsolutions1 share their thoughts fabsolutions.co.uk/how-do-we-help…
If you need help to change or want an independent perspective to benchmark the standard in your contact centre we can help. THINK CONTACT CENTRE | THINK FAB SOLUTIONS
FAB Solutions - The Contact Centre People retweeted
And that is a wrap on today's #Financial #Accounting & #Reporting network event. Huge thank you to everyone that joined us today. The next event will take place online on September 26th and we look forward to seeing you all soon!!!
FAB Solutions - The Contact Centre People retweeted
Thank you @coopuk journey. It was really insightful session finding out how you are creating new business value through #control, #risk and #assurance as a service and great to hear some of the real-life scenarios and case studies you have and are encountering along the way.
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