first direct @firstdirect
The bank that’s there for you 24/7. Looking to for help? Speak to us @firstdirecthelp. newsroom.firstdirect.com UK Joined November 2008-
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We're really sorry for the disruption to mobile and online banking. All services are available.
2pm Service Update: We’re very sorry that some customers are having issues accessing personal online & mobile banking. The issue is intermittent, so please keep trying. Debit & credit cards, digital wallet & ATMs working. You can authorise online card purchases via SMS.
We are continuing to see intermittent disruption to personal mobile and online banking. We are working hard to get a fix in place and are sorry for the inconvenience this is causing.
Service update: we understand some customers are having trouble accessing mobile and online banking as usual right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible
Our Online and Mobile Banking services are recovering. You should be able to use the services as normal. Thank you for your patience and we’re sorry for any inconvenience this may have caused.
We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App.
Our Cards services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused. Please give us a call if you are still having any issues.
We're sorry that some customers are having problems with their Cards. Our Teams are working to get everything back up and running as soon as possible.
Our Chat services are now back up and running again. Thank you for your patience, and we’re sorry for any inconvenience this may have caused.
We're sorry that some of our customers are experiencing issues with our chat service. Our team are working hard to get everything back up and running as soon as possible.
‼️Scam Alert‼️ We'll never ask you to contact us or verify any personal details on WhatsApp! Scammers are targeting individuals offering them help with their banking services. This is not first direct.
Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we’re really sorry for the inconvenience.
We're aware there are some ongoing issues with some of our banking services. Our IT teams are working hard to get things back up and running as soon as possible. In the mean time please do not delete your mobile banking App.
The clocks go back tomorrow, so we’ll be working an extra-long shift. Whether it’s 1am, 2am, or 1am again, we’ll be here to help.
Don’t worry if you can’t log on to our App or Online Banking overnight - it’s all part of our planned maintenance, which includes some of our phone services too. If you need to speak to us in an emergency, we’ll still be here and do whatever we can to help.
Heads up: Our App, Online Banking and some phone services will be unavailable for a few hours overnight this Saturday night. If you need to speak to us in an emergency, we’ll still be here and do whatever we can to help.
Be aware of fake messages offering discounts, every household will get a £400 energy bill discount from the Government over the next 6 months. You don’t have to give any personal details, this’ll happen automatically. If you think you have been scammed call us.
As a menopause friendly accredited employer this #WorldMenopauseDay, we're supporting our people by providing counselling for those that may be affected, as well as training to encourage our people to learn and talk openly about the menopause.
This isn't just a month, it's a movement. That's why we're pushing for diversity and inclusivity 365 days a year, through initiatives like our 'Step Forward' mentorship programme, which is helping to develop Black talent in our business.
Don’t worry if you can’t log on to our App or Online Banking overnight - it’s all part of our planned maintenance, which includes some of our phone services too. If you need to speak to us in an emergency, we’ll still be here and do whatever we can to help.
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I took a step back in time today visiting @firstdirect after leaving over 14 years ago. I talked about my #journey and #passion tackling #periodpoverty overcoming the #setbacks & setting up @freedom_4_girls , how to empower others to make the change #EachforEqual #IWD2020 🩸🩸
23 recognised customer contact centre brands including @jlandpartners @firstdirect and @coopuk share insights into tech investments, empowered agents & continuous improvements at The Contact Centre Conference. Use code 'E3150' to save £150. Book here: customercontactconference.com
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@tc_nicholls @firstdirect Totally agree, best bank I have ever been with
@tc_nicholls @firstdirect Completely agree. I've been with them since the mid 1990's and always recommend them.
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Download our latest Customer Focus Magazine, featuring Jo Gordon, CEO of @firstdirect (perennial top UKCSI performer), as well as those we have previously celebrated as #UKCSI most-improved – @scottish_water– and being amongst the most innovative – @O2 👇 hubs.ly/H0n14l30
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You Never Own Money, It's just your turn to give it someone else. #MoneyGame #moneyslavebr #moneysaver #MoneyMasterclass #moneywellness #moneymotivated #Paisa #LordShiva
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