A critical mistake in a Post-merger Integration (PMI) is to assume that logic and facts will prevail. Management often presume if we communicate the strategic rationale of the merger, most employees will support the merger. In reality, PMI is dominated by the "soft" human emotions, as is the case with any large organizational change. How we manage these "soft" factors is arguably the most decisive factor driving the success of our PMI. THere are 8 key actions to take that address the soft side of PMI: 1. Identify the points of cultural conflict. 2. Take the emotional temperature. 3. Recognize communication is key—and silence is deadly. 4. Promote informal, face-to-face dialogue. 5. Recognize that management appointments send messages. 6. Retain key personnel. 7. Overcome regulatory challenges. 8. Restructure the workforce constructively. Search "soft side of post" on Flevy.com for full details. #pmi #acquisition #integration #merger #postmerger #shareholdervalue #tsr #growth #values #valuecreation #corporateculture #organizationalculture #leadership #organizationaldesign #operatingmodel #management #businessstrategy #strategicplanning #business #consulting #startup

@flevydocs So true. The human element is everything. @CameronX664CameronX664 has talked about this before - you can't just lead with a spreadsheet.