tech support @helpdesq

just spent 42mins on hold for at&t premier support. makes you want to be their customer, doesn't it?

... That's how qwest gets accounts. Make it so miserable to deal with them that the customer hates to call to fix a problem they created.

... Unless she switched to their internet provider. It's a completely blantant lie. Of course. They were too tired of dealing with Qwest....

Evidently Qwest employs criminals now. A customer told me when she called qwest, they told her the $15/mo circuit would go up to $29.....

One of those DSL slams was scheduled to be switched yesterday. Guess what? Qwest didn't make the change. Now I have to call them AGAIN.

More shining examples of Qwest's competence: A customer called to move their Qwest services, and suddenly were slammed to MSN afterwards.

Here's a gem from my 1st customer of the day: How can I tell if the government is accessing my computer?? As he starts going off about them.

Tip: If you're on dial-up, and your computer tells you it can't detect a dial tone, check to make sure the phone line is plugged in. LOL

MORON signs up for a dial-up account against my advise. Gets home, finds out - surprise! - computer doesn't have a dial-up modem. Genius.

Qwest can switch them back to our DSL service, but it will take 3 days! What awesome customer service!

Wow! 2 Qwest DSL slams in 2 hours. That's a record.

AND yet another qwest slam. Customer called qwest to have the DSL circuit speed increase. AND Look! Red internet light. Now they're on MSN!

"I keep getting disconnected in my email! It just blows it away! What do I do! WAIT! How do I get back into Outlook Express!?!?? *sigh*

"Yes, I brought my computer in for repair 2 days ago. You told me it would be 5 days before you started it. WHY ISN'T IT DONE YET!?!"

Don't you think a customer should be able to call Qwest to change their mailing address, without getting their DSL slammed to MSN? Retards.

We work the help desk. We see dumb people.